Field Service Engineer (Automation)

Sartorius is seeking a dynamic entrepreneurial spirited Field Service Engineer based remotely in the Chicago, IL area. In this role, you will be supporting cutting edge equipment; the Ambr system (this is a unique product on the market). You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems. For more information on the Ambr system please click the link below. https://www.sartorius.com/en/search?search=ambr#24598\_24596=ambr This position's location is specific in the Chicago area. Any change of address located outside of your hired location will require approval in advance. The person in this role must reside within commutable distance to the Chicago airport. **What you will accomplish together with us:** - Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems. - Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius. Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement. - Perform a variety of in-house service activities in the Delaware office as needed. - Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate. - Keep accurate records of time, expenses and work performed. - Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details. - Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator - Do you enjoy traveling? You will travel up to approximately 80% (primarily within an assigned territory). **What Will Convince Us** - Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology. - Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification. - 2+ years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment. - Valid Driver's License and passport or the ability to obtain one. - Experience of electrical, mechanical & I/O fault-finding at system and component level - Experience with automation and or robotics is a huge plus - Understanding of automatic mechanisms and their associated electrical control systems - Must have experience with and be competent in measuring AC/DC voltages. - Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies**.** - Ability to communicate effectively and establish sound relationships with team members and customers. - A good understanding of mechanical/electrical drawings - Proven problem-solving skills - Ability to effectively train and manage customers in the use of our products - Computer literate and familiarity with MS Office - Good understanding of mechanical and electrical schematics - Installation of software and firmware updates/testing - Customer maintenance/best practice training - Calibration of control systems, e.g. temperature and/or volume - Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous - An understanding of both Mammalian and Microbial cell cultures - Bioreactors and their use to grow cell culture - Experience of configuring PCs and installing software packages (Windows OS) - Identification with our core values: Sustainability, Openness, Enjoyment **We value:** - Determining the kind of document…