Field Service Engineer

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next. The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more. For installations and commissioning of our systems as well as the associated maintenance and repairs, we are looking for a Field Service Engineer. Primary Functions Installations, qualification, preventative maintenance and remedial repair maintenance on advanced electro-mechanical semiconductor capital equipment at one of ASM’s key customer locations in Ireland, US, Asia or Middle East Project management of key projects at customer sites to install ASM’s latest NPI equipment. Perform tool-down repair support in complex situations; work in variedly formed teams; develop action plans and presentations for problem resolutions. As a field service engineer you work onsite at various customer locations in a cleanroom environment. Create and maintain a high level of customer satisfaction through advanced customer service skills, implementing permanent solutions while maintaining a "safety first" mentality. Comprehensive and swift reporting Travel within the ASM Europe region we have many customers scattered throughout the region, and therefore the FSE role is a high travel position, up to 75% of annual time (divided between 50% working locally at customer site and 50% travelling to other locations). Your customer base will be in Ireland and surrounding areas (predominantly Europe). Due to ASM’s growing international presence and customer base, the occasional business trip to North America or Asia might be necessary. We could be a great match for each other if you have the following: Bachelor's degree in mechanical, Electrical, Electronic or Mechatronic Engineering or relevant high school technical diploma Ideally, already a first experience in field service/customer support and has acquired knowledge in installation and startup of systems, preferably in the semiconductor industry Good hands-on skills Excellent communication skills in English. Any other European languages are a bonus Working software knowledge of MS office, SAP based software You have a valid driver’s license Our Offer Your chance to work for one of the leading suppliers of semiconductor process equipment globally Varied and dynamic international business environment A supportive, collaborative team-based environment A competitive salary package including a base salary, bon…