Field Operations Supervisor

**About Dry Force** Dry Force is a leading provider of water damage restoration, mitigation, mold remediation, and reconstruction services throughout Texas. We help homeowners and businesses recover from unexpected property damage while delivering exceptional customer service and industry-leading restoration solutions. As we continue to grow, we are seeking an experienced Field Operations Supervisor to lead field crews, drive operational excellence, and ensure every project is completed safely, efficiently, and to the highest standards. **Position Summary** The **Field Operations Supervisor** is responsible for overseeing the daily operations of mitigation technicians and field crews throughout the Austin market. This leadership role ensures projects are completed on time, within company standards, and in accordance with Dry Force's commitment to exceptional customer service. The ideal candidate is a hands-on leader with strong restoration experience, excellent communication skills, and the ability to develop technicians while maintaining production goals, quality standards, and customer satisfaction. **Key Responsibilities** Operations & Production Management - Oversee daily mitigation operations and field production activities. - Monitor active projects to ensure quality, efficiency, and proper documentation. - Ensure jobs are completed according to company standards, IICRC guidelines, and customer expectations. - Review project progress and proactively address delays, staffing concerns, or operational challenges. - Maintain accountability for production goals, job profitability, and overall field performance. Team Leadership & Development - Lead, coach, and develop technicians. - Conduct regular ride-alongs, job site inspections, and field audits. - Provide ongoing training and mentorship focused on safety, customer service, and technical excellence. - Assistwith performance management, employee development, and corrective coaching when necessary. - Foster a positive, team-oriented culture focused on accountability and growth. Customer & Insurance Communication - Serve as an escalation point for customer concerns and complex project issues. - Maintain professional communication with homeowners, property managers, adjusters, and referral partners. - Ensure customers receivetimelyupdates throughout the restoration process. - Support exceptional customer experiences and drive positive online reviews. Project Oversight - Assistwith project scoping, documentation, and estimating support when needed. - Verify technicians are following drying protocols, documentation requirements, and company procedures. - Ensureall required photos, moisture readings, and job notes are accurately completed. - Support large-loss and high-priorityprojectsas necessary. Fleet, Equipment & Warehouse Oversight - Ensure vehicles, equipment, and inventory are properlymaintainedand ready for deployment. - Monitor equipment usage, accountability, and maintenance needs. - Partner with warehouse and operations personnel tomaintainoperational readiness. - Promote proper care andutilizationof company assets. Cross-Functional Collaboration - Work closely with Dispatch, Reconstruction, Sales, and Leadership teams to ensure seamless project execution. - Assistwith staffing, scheduling, and resource allocation. - Support company initiatives focused on operational efficiency and customer satisfaction. Field Support - Provide hands-on support during emergency response situations and high-volume periods. - Respond to after-hoursoperational needs when necessary. **Qualifications** Experience - Minimum 5 years of experience in water mitigation, restoration, or related field operations. - Previousleadership experience managing technicians, crews, or field personnel. - Strong understanding of residential and commercial mitigation projects. - Experience managing multiple projects simultaneously in a fast-paced environment. Certifications - IICRC WRT Certificationrequired.…