Field Engineer I (Tri-Cities)

Job Title: Field Engineer I Department: Service Management Office > Network Operation Center Reports to: Field Engineering Manager Location: Remote, but located in the Tri-Cities, WA area Overview - About NoaNet NoaNet is a non-profit mutual corporation providing wholesale telecommunications transport and is headquartered in the Spokane, Washington area. For over 20 years, it has operated a reliable public open-access broadband communication network totaling over 3,300 fiber miles that provides rural areas access to broadband services, supporting last-mile providers that serve more than 260,000 customers. NoaNet’s members are nine public utility districts and a joint operating agency that have served wholesale customers in Washington State since 2000. Learn more about NoaNet at https://noanet.net/. CJIS Clearance Required: Yes Purpose of Position: Field Engineers are assigned to a specific geographical area to support NoaNet customers. FE’s Primary function will be to focus on engineering and operation duties which includes: design, build, test, deploy, provision and troubleshoot the NoaNet production Network. Position’s Customer(s): NOANET Management, Network Users, Internal NOANET Customer Support groups and all NOANET customers and Owner Groups. Job Qualifications at All Levels in the Position in KSA’s - Demonstrated ability to work independently and as a member of a team. - Excellent oral and written communications skills required. - Must have the ability to train and provide technical guidance to less experienced personnel. - Superior interpersonal and professional skills; able to handle stress when working with customer and/or other employees issues with diplomacy. Must have a high degree of self-initiative and be able to prioritize and handle multiple tasks with independent decision-making. With a focus in Customer Experience (CX): - Be the Voice of the Customer - Troubleshoot customer service issues- *even those that are not our problem* - Keep customers updated on trouble resolution progress (*Ticketing, Email, Phone Call)* - Escalation of severe or chronic customer issues; create performance improvement plans in collaboration with the Product owners. With a focus in Service Operations (SO): - Available for on-call support 24/7/365 (*excluding scheduled PTO*) - Part of a on-call team that rotates NOC escalation responsibilities. - Dispatches for preventative maintenance, quality control inspections and repair facility equipment. - Provides engineering services expertise to internal stakeholders, owner groups and providers. - Performs the technical evaluation needed to address a given concern - Prepares the technical documentation for systems and telecommunication solutions/requisitions - Daily travel to customer job sites - Planning and coordinating with customers - Installation, testing and verification of network equipment With a focus in Facilities Maintenance (FM): - Experience in building infrastructure equipment to include, but not limited to: generators, power distribution units (PDU), uninterruptible power systems (UPS), automatic transfer switches (ATS), HVAC, etc. - Proven ability in maintain and troubleshooting HVAC, free-air ventilation DC and AC power systems, and various building structures designed for telecommunication equipment With a focus in MPLS/IP Network (IP): - Strong Knowledge of MPLS Networking, Ethernet Switch and IP Routing - Understanding of standard network service architectures such as MPLS VPN's and Pseudo wire. - Strong understanding of OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, and BGP. With a focus in Optical Transport Network (OTN): - Understanding of DWDM network concepts and components. - Broad based working knowledge of and ability to maintain complex voice, SONET transport, cable and data networking systems and standards. - Experience in a wide variety of telecommunications networks to include: ALU, Juniper, and ADVA equipment. - Knowledge of IP…