Field Communications & Operations Coordinator

JOB SUMMARY The Field Communications & Operations Coordinator supports the planning, execution, and administration of communications and operational programs for store teams across the organization. This role serves as a key liaison between the Home Office and stores by coordinating field communications, managing communication platforms, supporting reporting and analytics, and overseeing operational supply processes. The coordinator partners closely with cross-functional teams and field leadership to deliver timely information, drive operational execution, and enhance the Team Member experience. **WORK LOCATION DETAILS** **Work Location:** Home Office - Coppell, TX **Work Schedule:** Hybrid - Onsite: Tuesdays, Wednesdays, and Thursdays - Work from Home: Mondays and Fridays ESSENTIAL FUNCTIONS - **Communications Support** - Assist in compiling and organizing weekly field communications, tasks, and operational updates for distribution to store teams. - Draft and edit communications, task instructions, and supporting materials using approved company templates and communication standards. - Support the development and formatting of weekly newsletters and communication campaigns. - Ensure communications are accurate, timely, and aligned with company branding and messaging standards. - **WorkJam & Communication Platform Administration** - Administer and maintain communication platforms, including user management, content publishing, troubleshooting, and support for field users. - Support the distribution of field communications, tasks, and surveys through approved communication channels. - Monitor communication engagement and reporting metrics and provide summaries to leadership. - **Reporting & Analytics** - Maintain communication trackers and project documentation. - Compile communication metrics, survey results, and engagement data for reporting purposes. - Assist in tracking workload impact and communication effectiveness. - Analyze communication engagement trends and identify opportunities to improve communication effectiveness and field adoption. - **Cross-Functional Partnership** - Coordinate communication requests from business partners across Operations, Merchandising, Marketing, Human Resources, and Learning & Development. - Gather information and supporting materials needed for field communications. - Support communication planning for store initiatives, seasonal programs, and special projects. - **Project & Event Support** - Assist with communications related to new store openings, company events, and major operational initiatives. - Support the preparation of presentations, leader briefs, conference materials, and store meeting resources. - Coordinate communication timelines and follow-up activities for assigned projects. - **Supply & Resource Management** - Manage and maintain inventory of Store Operations-related supplies and materials. - Coordinate the ordering, tracking, storage, and distribution of supplies for store operations, new store openings, and special projects. - Partner with Procurement, Finance, and vendors to ensure timely replenishment of materials while adhering to budget guidelines. - Maintain accurate inventory records and monitor supply usage to ensure operational readiness. - Identify opportunities to improve supply management processes, increase efficiency, and reduce costs. QUALIFICATIONS - Education - Bachelor's degree in Communications, Marketing, Business Administration, Journalism, or related field preferred. - Equivalent combination of education and experience may be considered. - Experience - 1–3 years of experience supporting communications, retail operations, project coordination, or related business functions. - Experience supporting communication projects or content development preferred. - Experience managing supplies, inventory, vendor relationships, or event logistics preferred. - Skills & Competencies - Strong written and verbal communication skills. - Excellent attention to detai…