Field Case Manager

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Case Manager based in Canada.** This role offers the opportunity to make a meaningful difference by supporting patients, healthcare providers, and care teams throughout complex treatment journeys. As a Field Case Manager, you will act as a trusted partner, helping patients navigate access, reimbursement, and therapy support processes. You will combine remote case management with valuable in-person interactions with healthcare professionals and clinics. The position requires strong communication, organization, and problem-solving skills to ensure seamless patient experiences. You will collaborate with healthcare stakeholders in a purpose-driven environment focused on improving health outcomes. This opportunity is ideal for a healthcare professional seeking autonomy, flexibility, and the ability to positively impact lives every day. ### Accountabilities: The Field Case Manager will serve as a key point of contact for patients, healthcare providers, and program partners, ensuring coordinated and personalized support throughout the patient journey. Main responsibilities include: - Act as the primary contact for physicians, healthcare teams, and program stakeholders within the assigned territory. - Build and maintain trusted professional relationships with healthcare providers and clinic staff. - Educate healthcare professionals on available program services, patient resources, enrollment processes, and therapy support options. - Support patients by helping navigate treatment access, reimbursement processes, and administrative requirements. - Review patient documentation and ensure completion of required forms, authorizations, renewals, and records. - Manage special authorization processes by preparing accurate submissions and providing reimbursement guidance. - Provide regular updates and recommendations to healthcare providers regarding patient status, program changes, and best practices. - Adapt support approaches based on patient and provider needs while identifying opportunities for service improvement. - Collaborate with internal teams to ensure effective program delivery and high-quality patient support. - Participate in healthcare education activities and maintain compliance with program standards and procedures. ## Requirements: The ideal candidate is a healthcare professional with strong interpersonal skills, attention to detail, and the ability to manage complex patient support processes independently. Required qualifications and skills include: - Registered Nurse (RN), Bachelor of Science in Pharmacy, science-related degree, or equivalent transferable healthcare experience. - Experience in case management, patient support programs, healthcare services, or related fields is an asset. - Knowledge of public and private third-party reimbursement processes. - Strong understanding of medical terminology and healthcare workflows. - Excellent communication skills in English; bilingual English/French communication skills are required for certain provinces. - Exceptional relationship-building and customer service abilities. - Ability to communicate confidently with physicians and healthcare professionals as a knowledgeable partner. - Strong organizational skills with the ability to manage multiple priorities and deadlines. - Ability to work independently in a remote environment while collaborating effectively with a broader team. - Strong analytical skills and attention to detail. - Proficiency with Microsoft Office and general computer applications. - Ability to adapt to changing priorities and manage sensitive or challenging situations. - Valid, unrestricted driver’s license and access to a reliable vehicle. - Ability to maintain a private, dedicated home office space suitable for remote work equipment. ## Benefits: The role provides a comprehensive compensation and benefits package designed…