Field Applications Engineer – Special Programs

TrellisWare launched in 2000 with an innovative culture striving to push technological boundaries in the area of wireless communications. We are now a worldwide leader in highly advanced algorithms, waveforms, and communications systems that range from small form factor radio products to fully integrated solutions. At TrellisWare, we connect passion with purpose and together we make an impact- on our careers, our company, and the world. And you can too. If you love to innovate and collaborate in a dynamic environment where boundaries are being pushed, you belong at TrellisWare. Where the opportunity to serve is not a challenge but a gift. Where you’re never going alone. Because there’s too much at stake to go solo. Our Business Development Team is seeking a Field Applications Engineer - Special Programs (FAE). You would serve as a primary technical point of contact for TrellisWare’s customers. In support of the Business Development Team and the overall business growth of TrellisWare, the FAE supports capture of new business and ongoing customer relationships by providing technical expertise to include advising and/or performing customer integration projects, giving new product and capability demonstrations, and providing on-site subject matter expertise during large-scale field exercises. This position collaborates with end users, vendors, and our internal product development team to maximize product effectiveness and generate new applications for TrellisWare products. In addition to understanding what the customer explicitly request, the FAE will also identify needs and requirements that the customers themselves may not have recognized, and will provide solutions. In addition to customer-facing duties, the FAE advises internal TrellisWare teams such as product development and engineering about industry trends and customer needs that may lead to product enhancements or new product development. The FAE provides Voice of the Customer (VoC) inputs based on field experience and customer feedback. Enhancing cohesiveness and maintaining team morale is a responsibility of all our team members, as is the ambition for self-improvement and talent development. Through this dedication to unity and professional advancement, each team member is directly impacting the successful outcome of TrellisWare’s deliverables and setting the tone for our core values of delivering excellence, pushing boundaries, and empowering people. The essential duties and responsibilities include: Provides pre-sales, post-sales, and customer support for all TrellisWare product offerings both onsite and remotely. Provides customers with custom-tailored communications solutions for their specific systems. Generates new applications of our products for customers by collaborating with end users, vendors, and the internal product development team. Identifies customer issues with TrellisWare products and features and works closely with the customer to resolve those issues. Adapts standard TSM product offerings to a specific customer use case. Provides input and guidance on implementation of TSM to meet their mission requirements. Provides technical support for customers to help them understand the more advanced features of TrellisWare’s products to accomplish complex use cases. Identifies risks in fielded products or products under development that would negatively impact the customer. Supports the product development process by providing Voice of the Customer (VoC) input, capturing customer's expectations, preferences and aversions. Communicates needed feature changes or updates to Product Management Team. Communicates customer issues and feedback on field operation of TrellisWare products to all stakeholders, including both successful and unsuccessful systems integrations and product operability. May provide workaround solutions. Provides lessons learned in the field as customers use TrellisWare products in real-time and translates the use case to the appropriate TW T…