Field Application Engineer

ABOUT BASE Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. ABOUT THE ROLE As our Deployment Engineer, you are the technical expert and central lifeline for our field crews. You are the voice of Base from mission control, providing end-to-end guidance to ensure every battery installation and service call is safe, efficient, and successful. This is not a typical support role. You’ll be the interdisciplinary link between our field electricians, our engineers, and our members, using tools like Grafana and Retool to monitor system health while troubleshooting issues over the phone, text, and Slack. This role offers a unique opportunity to develop a 360-degree view of our technology. You’ll gain real-world expertise in hardware, software, and field operations, all while contributing directly to the improvement of our product and deployment playbooks. This role is best suited for a tech-savvy experienced engineer who enjoys solving complex problems in real-time or for a fast-learning generalist that can flex into any scope and excel. Over time, this position could grow into potential field leadership, operations, or engineering roles. What You'll Do - Typical week: ~75% of your time live-supporting (from our HQ in Austin, TX) field crews during installations and service calls; ~25% analyzing issues, updating playbooks, and collaborating with other teams. - Provide end-to-end guidance and troubleshooting for battery installations and service calls over phone, text, and Slack. - Serve as the first line of technical support for in-field electrical questions and hardware issues, escalating complex compliance issues and documenting new solutions. - Identify field issue trends over time and flag high impact issues to hardware, software, or deployment teams. - Work closely with Member Experience to ensure the best possible experience for our members. - Create and maintain troubleshooting aid and hardware defect logs. - Create, track, and close service tickets through Jira or Odoo. - You’ll directly impact installation speed, safety, and uptime while your insights will shape our hardware roadmap and operating procedures. What You'll Bring - 2+ years in a technical support, electrical, or IT troubleshooting role. - Strong foundation in electrical concepts; licensed electrician or hands-on field experience is a plus but not required. - Proven ability to quickly learn complex technical systems (electrical code, hardware, and software tools). - 4-year degree or equivalent electrical experience. - Strong communication and organization skills – bilingual is a plus but not required. - Ability to multitask, remain calm under pressure, de-escalate high pressure situations, be decisive, and practice patience. - Desire and ability to think analytically and creatively to resolve complex issues and suggest process improvements. - Attention to detail in communicating accurately and clearly, tracking field interactions, and documenting solutions. - Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes while maintaining high-quality support. - Tech savvy, with a knack for quickly mastering new tools and systems. - Team player motivated by the mission who always puts the company’s best interests first. About the Team Deployment Engineering is Base Power’s mission control for field operations, acting as the real-time support system for our installation crews. This team sits at the intersection of field electricians, engineering, and member experience, ensuring every install and service call runs smoothly, safely, and efficiently. Beyond live troubleshooting, the team plays a key role in identifying tre…