Fiber Optical Repair Technician

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: Role Overview: The Fiber Optical Repair Technician is responsible for the repair, restoration, and maintenance of fiber optic infrastructure, including splicing, testing, and troubleshooting of both single-mode and ribbon fiber cables. This role ensures the rapid restoration of network services and supports ongoing operational excellence in high-availability environments. The ideal candidate will demonstrate exceptional technical competency, situational awareness in live network environments, and the ability to lead or coordinate complex restoration efforts under pressure. Key Responsibilities Fiber Repair & Restoration Perform fault isolation and repairs on fiber optic cables and connectors, from initial fault detection through to full service restoration. Conduct both emergency restorations and planned maintenance activities with strict adherence to SLAs. Conduct single and ribbon fiber splicing within Meet-Me Vaults (MMVs), splice cases, and central Optical Distribution Frames (ODFs). Perform full cable preparation: jacket stripping, buffer tube access, fiber cleaning, cleaving, splicing, and protection. Use precision tools (fusion splicer, VFL, fiber identifiers) and ensure high-quality workmanship throughout. Adhere to live traffic handling procedures and ensure minimal service disruption during repairs. Testing & Troubleshooting Operate advanced fiber testing instruments (OTDR, OLTS, power meters, microscopes, and inspection scopes). Conduct post-repair verification, including loss testing, reflectance analysis, and trace review. Accurately interpret OTDR traces and locate break points, microbands, or connector faults. Perform in-depth root cause analysis on recurring or systemic network issues. Implement corrective and preventive measures to improve reliability and reduce fault recurrence. Documentation & Compliance Maintain accurate records of repair activities, test results, and maintenance logs. Comply with relevant industry standards (ITU-T, FOA, BICSI, TIA/EIA, NEC) and local safety regulations. Support audits and quality assurance processes as required. Collaboration & Leadership Work closely with field operations, network engineers, and project managers to coordinate repair activities. Provide guidance, mentorship, and on-the-job training to junior team members. Participate in on-call rotations and respond to network outages within defined SLAs (e.g., 4-hour response for emergencies). Communicate clearly with internal teams and clients during critical incidents, providing real-time updates and restoration progress reports. Continuous Improvement Stay current with the latest fiber optic technologies, repair techniques, and industry best practices. Participate in technical training, cross-functional workshops, and skill enhancement initiatives. Contribute to the refinement of standard operating procedures (SOPs) and restoration workflows. Required Skills & Experience Technical Expertise 5+ years’ experience in fiber optic repair, splicing, testing, and restoration — including live-network work. Proficient in using advanced test and repair equipment: OTDR, OLTS, power meter, fusion splicer, fiber identifier, and inspection scopes. Strong ability to interpret OTDR traces, event tables, and loss readings for accurate fault localization. Deep knowledge of fiber types, connector standards (LC, SC, MPO, MTP), and splice protection methods. Experience with bo…