Fiber Optical Lead Technician

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: The Lead Technician – Fiber Optic Engineering is responsible for supporting the successful day-to-day execution of fiber optic deployment, splicing, testing, and maintenance activities across large-scale and mission-critical environments. Acting as the second-in-command to the Site Supervisor, this role combines hands-on technical leadership with operational oversight to ensure project deliverables, productivity targets, and quality standards are consistently achieved. The Lead Technician operates in a highly active field-based capacity, providing direct support and coordination to teams of Fiber Splicing Technicians and Field Technicians. This role is responsible for monitoring daily team output, ensuring productivity targets are met, reporting progress updates, and supporting material and procurement coordination to maintain operational continuity. The successful candidate will provide leadership on-site, maintain adherence to safety and quality standards, and act as the primary backup for the Site Supervisor during periods when they are off-site or otherwise engaged. KEY RESPONSIBILITIES: Site Operations & Project Execution Support the Site Supervisor with the planning, coordination, and execution of fibre optic network projects, including new builds, upgrades, and repair activities. Provide hands-on leadership during installation, splicing, testing, and commissioning activities across active project sites. Ensure daily project deliverables and operational milestones are achieved in line with project schedules and client expectations. Monitor field progress continuously and proactively identify risks, delays, or resource constraints that may impact delivery timelines. Support site surveys, implementation activities, and technical deployment in accordance with engineering design packages (EDPs), technical specifications, and scope of works. Assist with material coordination, inventory tracking, and procurement support to ensure site teams remain operational and adequately supplied. Provide operational continuity and leadership coverage in the absence of the Site Supervisor. Team Leadership & Performance Monitoring Lead and coordinate teams of Fiber Splicing Technicians and Field Technicians on a day-to-day basis. Assign workloads, oversee daily activities, and ensure all field personnel remain aligned with project priorities and productivity expectations. Closely monitor technician output and performance against defined daily and weekly targets. Ensure all team members are actively engaged, productive, and operating in compliance with safety and quality standards. Provide hands-on technical guidance, mentorship, and support to field personnel where required. Escalate performance concerns, operational risks, or resource issues to the Site Supervisor in a timely manner. Promote a culture of accountability, professionalism, teamwork, and operational excellence across all site activities. Technical Oversight Provide technical support and guidance for fiber splicing activities, including single-mode, multi-mode, and ribbon fiber applications. Support testing and validation activities using OTDR, OLTS, power meters, and visual fault locators. • Assist in the review and interpretation of OTDR traces, loss budgets, and certification results. Support troubleshooting and resolution of fiber infrastructure issues and network faults. Ensure all installation, splicing, and t…