Family Services Support Coordinator

**Job Description: 701 Miller Family Services Support Coordinator (Case Manager)** At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness. Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services, such as case management. We don't just help people find housing, we help people stay and thrive in their homes. If you are passionate about creating more diverse, inclusive, and equitable communities where all people are welcome, Avalon may be a good fit for you. Using a Housing First approach, Avalon's Family Services Support Coordinators provide outreach, case management and housing support services to Avalon tenants in households with minor children. The individuals we serve face many challenges, including mental illness, substance use disorders, and/or chronic medical conditions in addition to chronic homelessness. Our clients live in Avalon Housing units, with private landlords or in public housing located within Washtenaw County. Support Coordinators collaborate with community partners to coordinate delivery of a broad range of services that meet the mental, physical, psycho-social and housing needs of our clients, either through direct service or connections to appropriate resources. In addition to a competitive salary, here are some of the key ***benefits*** that Avalon staff receive: **Paid Time Off** Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month! **Medical Benefits:** Full-time employees can select from three comprehensive medical insurance plans, including coverage options for your family. Plus, Avalon covers dental and vision insurance - with no per-payroll premium contribution!! **Life and Disability Plans**: Employees working 16 or more hours per week receive life insurance and short-term disability coverage-Avalon covers the full cost of the premiums. **403(b) Retirement Plan:** Avalon sponsors a 403(b) retirement plan through Vanguard, available to all employees. **Core Responsibilities Include:** - Provide ongoing, active outreach and creative engagement to tenants - Conduct comprehensive assessments and help tenants develop action plans to achieve goals - Work with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans. - Negotiate and advocate with external community resources providing medical, mental health, substance use, and other supports - Assist tenants with conflict resolution among tenants and neighbors - Work to build community and peer support among tenants, including organizing community events and activities - Meet documentation requirements as dictated by program need - Work with clients in their homes, in community centers, and in the larger community - Participate in on-call rotation and occasional evening and weekend work as necessary - Assist tenants as needed with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands-on assistance **Desired Qualifications & Experience** - Bachelor's or Master's degree in a social or behavioral science or relevant field or three years of relevant experience - Experience working with people who are homeless, people with mental illness, chronic health issues, and/or addiction disorders, or similar populations - Skilled in crisis response situations - Must possess a highly positive and enthusiastic attitude and strong commitment toward helping those in need - Proven ability to manage partnerships with a high degree of skill while upholding Avalon's mission and values, particularly when working with stakeholders who may have differing perspectives or priorities - Interest and experience in working with individuals who are difficult to engage and refer…