Family Service Counselor (Sales)

**Why Work for Chapel Hill Memorial Park?** ***Service*** - At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual. - Work with leading experts in the funeral and cemetery profession. ***Benefits*** - Financial assistant programs encouraging employees through education and development in industry related subjects. - Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges. - Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match. - Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team. - Employee Discounts on services, merchandise, and property to help our team members in their time of need. ***Culture*** - We value honesty, courage, integrity, ethical behavior and the development of personal growth. - We are rooted in the communities to provide a personal touch to every family we serve. - We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families. **Summary/Objective** This position will be responsible for establishing a professional relationship with the client families to ensure all needs are met at the time of need or on a pre-need basis and all options pertaining to interment, cemetery property, and related merchandise and services exceeds the families’ expectations. **Essential Functions** - Performs duties in a professional and caring manner with personal appearance, honesty, integrity and ethical business acumen. - Provides tours and guides families to the cemetery lot location. - Builds relationships, ensures excellent service and develops potential referrals while attending services and visitations for client families; schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals. - Ensures compliance within state and industry regulations and in accordance with company policies and procedures by accurately completing required documents, insuring proper interment verification process and conducting random audits. - Maintains strict adherence to pricing structures, meeting required timelines by submitting all contracts, required documents and payments to the Business Office. - Reports to the Sales Manager all progress, completes and submits all required reports timely. - Actively pursues the development of new prospects and community-based contacts by conducting presentations that highlight merchandise, services and the benefits of pre-need arranging at business locations, client family homes and public community events. - Sustains positive communication and cooperation with all funeral homes, departments and team members to ensure a service that exceeds the family expectations. - Consistently meets or exceeds company standards in revenue generation to maintain employment and benefits eligibility status. - Protects confidentiality of company and client family information, including but not limited to sales and marketing programs, materials, names and addresses of client families and any additional related information. - Participates in all required specific location and company training initiatives. - Identifies and responds to all hazards at location and on grounds. - Performs other duties as assigned. **Competencies** - Communication Proficiency. - Teamwork Orientation. - Detail Orientation. - Thoroughness. - Customer Service Orientation. - Time Management. **Required Education, Experience, Certifications and Licensure** - Four-year degree or equivalent combination of education, training and experience preferred. - Prefer college degree or some college required. - Proven track record of success in outside sales production strongly p…