Factory Support Technician (Marine Industry)

**Job Title:** Factory Support Technician **Employment Type:** Full-Time **Classification:** Non-Exempt **Reports To:** Factory Support Team Leader **Pay Range:** $19.00 - $28.50 **Location**: Orlando, Florida **Why Regal?** For over five decades, Regal Boats has been a beacon of excellence in the boating industry. As a family-owned and operated company since 1969, we take immense pride in our tradition of craftsmanship and quality. With a dedicated team of 600+ skilled members, we have continued to innovate and build stunning 20-50-foot boats that embody the essence of luxury and performance. What sets Regal Boats apart is our status as a privately owned company, allowing us to stay true to our values and focus on our team members. We believe in the power of nurturing our team, fostering a culture of growth, and offering advancement opportunities. At Regal Boats, your passion for boating and dedication will be rewarded with a fulfilling and dynamic career journey. **Our Purpose:** Honor God & Enrich Lives. **Our Mission:** With God’s help we will develop an exceptional team dedicated to enriching lives and providing an awesome boating experience. **JOB DESCRIPTION** **Summary** Regal Boats is seeking a dynamic and results-oriented individual to join our team as a Factory Support Technician. This role involves providing exceptional customer service and after-sales support, with a focus on supporting daily service shop operations. The successful candidate will demonstrate technical expertise, excellent problem-solving skills, and a commitment to delivering the highest level of customer satisfaction. **Key Responsibilities** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. **Shop Operations:** 1. Perform Factory Support operations with high efficiency, quality, and timely completion of repairs and maintenance tasks. 2. **Boat Show Setup & Support:** 1. Collaborate with sales, marketing, and production teams to set up & support boat shows and marketing events, ensuring boats are prepared to meet quality standards. 3. **Team Collaboration:** 1. Work collaboratively within the team, providing support and assistance to fellow technicians. 4. **Customer Service:** 1. Provide exceptional customer service, addressing inquiries, concerns, and issues with professionalism and a solutions-oriented approach. 5. **Technical Expertise:** 1. Utilize strong technical knowledge to diagnose and repair boats, offering guidance on complex issues and ensuring high-quality workmanship. 6. **Safety and Compliance:** 1. Uphold safety protocols and industry regulations, ensuring a safe working environment and compliance with standards. 7. **Training Support:** 1. Support training and development initiatives, staying informed about industry trends, technologies, and product developments. 8. Assist with any other duties as assigned. **Required Qualifications** 1. 3-5 years of experience in the marine industry. 2. Open availability and willingness to travel. 3. High school diploma or equivalent. 4. Proven technical expertise in boat systems, engines, electrical systems, and plumbing. 5. Proficient in all aspects of trailering a boat. 6. Experience with fiberglass and resin. 7. Excellent diagnostic and problem-solving skills. 8. Customer-focused with exceptional interpersonal and communication skills. 9. Ability to work independently and collaboratively within a team. 10. Strong organizational skills and attention to detail. 11. Valid driver's license and availability for extensive travel. 12. Must possess or be able to obtain a valid passport. 13. Conversational English. **Preferred Qualifications** 1. Experience with gel coat repair 2. Possess or be able to obtain a captain's license (reimbursed by the company). 3. Attention to detail and ability to work collaboratively in close proximity to others. 4. Understanding and ability to follow verbal and written directions. 5. Experience with…