Facility Manager - Residential Valet Operations

The Facility Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. This role is responsible for assisting the Operations Manager in all aspects of operating the parking facility including: staff management, revenue control, safety, and client relations. ### Key Responsibilities - Assist in the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards. - Provide support to Operations Manager in regard to hiring, onboarding, scheduling, and training new employees. - Act as a point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to maintain a good working relationship. - Monitor maintenance of the facility and associated premises to ensure that the garage/lot is clean, safe, and maintained to standards; supervise on-going maintenance projects to ensure quality and timely completion. - Assist in the supervision of ticket inventory, cash flow, reports, and audits to prevent loss through theft, error, or carelessness. - Assist Operations Manager in preparing daily, weekly, and monthly operating reports as required. - Fill in to provide coverage for front line positions, as needed. - Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests. - Immediately respond to reports of accidents, incidents or safety concerns. - Communicate professionally at all times with guests, client, and teammates. **OTHER DUTIES:** Please note this job description is not designed to cover or contain an all-inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice. ### Skills, Knowledge and Expertise - At least 18 years of age - Excellent written and oral communication skills - Proficient in Microsoft Office Suite (Word, Excel, Outlook) - Experience in account management and revenue collection - Previous supervisory experience - Previous in the parking industry, preferred - Must successfully pass a background check, in accordance with company policy and applicable laws - **(US)** Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility. ### Benefits Join our team and enjoy an outstanding benefits package, including: - **Generous Paid Time Off**: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge. - **Comprehensive Health Plans**: Access top-notch Medical, Dental, and Vision coverage for you and your family. - **Life and Disability Insurance**: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. - **401(k) Plan**: Benefit from a generous employer match with immediate vesting to help you save for retirement. - **Employee Assistance Program:** Access behavioral Health Care to assist with personal needs for you and your family members. - **Parental and Caregiver Leave**: Enjoy time off to support your growing family or care for loved ones.