Facilities Technician II - Dollywood's DreamMore Resort & Spa - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Facilities Technician II who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Facilities Technician II will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The ideal candidate will monitor, operate, and maintain building equipment and structures. Additionally, the ideal candidate will be able to display and live out *Lead with Love* qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. **Summary of Essential Functions and Responsibilities** - Maintains equipment using proper tools in a skilled craftsman-like manner - Performs assignments as directed by the Director of Facilities and Facilities Manager - Assumes the duties of other mechanics when required, including light carpentry, plumbing, grounds maintenance, electrical, painting, pool and spa maintenance, etc - Performs regularly scheduled guest room preventative maintenance keeping the rooms product in “like new” condition and of the highest quality - Ensures exterior grounds are regularly maintained and free of debris - Ensures exterior water features are well maintained, free of algae and debris - Completes regular property tours and inspections, identifying and repairing defects - Performs preventative maintenance on all equipment - Repairs all malfunctioning mechanic devices - Utilizes HOTSOS Work Order System regarding respond time repair request for carpentry, electrical and electronics, plumbing, HVAC, carpeting, and painting - Maintains pools and spas - Willing to acquire AFO Certification - Responds to guest room calls and assists guests with room issues - Is a specialist in a specific skill (Electrical, plumbing, painting, carpentry, etc.) - Becoming a specialist in a skill is a prerequisite for promotion to Facilities Supervisor **Management reserves the right to change and/or add to these duties at any time** **Education and Experience Required** - Minimum 18 years of age - High school diploma or equivalent - Minimum two-year job-related experience - Requires thorough knowledge of a specialized trade or technical field - May require operating knowledge of manufacturing or computer equipment - Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record - Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check **Knowledge, Skills, and Abilities** - Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees - Must be self-motivated and disciplined - Must be able to prioritize and complete work assignments on a timely basis - Must maintain strict confidentiality and judgment regarding privileged information - Must have professional appearance with good personal hygiene - Must be productive in a fast-paced environment - Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays - Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines - Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills - Must be able to communicate effectively with Guests and Hosts using approved communication methods - Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve…