Facilities Coordinator

**SUMMARY** The **Facility Coordinator** is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved. **KEY DUTIES & RESPONSIBILITIES** **Service Delivery** - Manage work orders to completion in BGIS or client-based web application. - Facilitate alignment of client required services with contracts, schedules, and Pos. - Review of work orders to determine if invoiceable or non-invoiceable. - Schedule access for internal and external service providers with the facility when required. - Prepare weekly/monthly summaries of work order performance for internal and external service providers. - Follow up with internal and external service providers to ensure all SLA’s are achieved. - Review compliance documentation and upload to RealConnect. - Create on demand work orders for service delivery. - Ensure client required supporting documentation for quote and invoice submissions are provided. - Review and submit all estimates to the required approver(s) following client quote process. - Generate required data for SLA Scorecard. - Available to work evenings and weekends. - Other duties as assigned. **Innovation** - Advise management team of issues, concerns, or noncompliance to standards. - Review internal and external reports and provide operational recommendations. - Identifies opportunities for possible efficiency and/or simplification of processes. **Data Integrity** - Adheres to processes and company standards. - Maintain a database of requests to meet reporting and analysis requirements. **Memorable Customer Experiences** - Establish and maintains working relationships with Clients and service providers. - Review CSAT. **KNOWLEDGE & SKILLS** - Strong written and verbal communication - Knowledge of RealSuite and other BGIS applications. (1-3 years experience) - Strong customer-oriented skills. (1-3 years experience) - Strong administrative and organizational skills. (1-3 years experience) - Analytical and problem-solving skills. (1-3 years experience) - Ability to work independently. (1-3 years’ experience) - Strong attention to detail and data accuracy. (1-3 years experience) - Excel experience in managing large amounts of data. (1-3 years experience) - Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience) - Experience working in a Shared Service environment. (1 year experience) This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role. #LI-JP1