Experienced Automotive Service Advisor / Assistant Service Manager - New Castle Hyundai

**Experienced Automotive Service Advisor / Assistant Service Manager** **Full-Time | Hertrich Family of Automobile Dealerships** **Step Into a leading role in Automotive Service. Grow With One of the Region's Best.** The **Hertrich Family of Automobile Dealerships** is looking for an experienced, customer-driven **Automotive Service Advisor / Assistant Service Manager** ready to take the next step in their automotive service career. If you thrive in a fast-paced environment, value high standards, and want long-term growth with a respected dealership group, this is your opportunity. **Why Hertrich?** - Family-owned and operated for over **60 years** - **24 dealerships | 18 automotive brands and 15 Collision Centers** across 4 states - Industry leader with proven stability and growth - Strong community involvement supporting **90+ local organizations** - Entrepreneurial culture focused on performance and excellence - Clear pathways into **growth, success and career advancement** **What We Offer:** - Competitive salary with performance opportunity - Medical, Dental, Vision & Life Insurance - Short- and Long-Term Disability coverage - Paid vacation, holidays, and personal/sick days - 401(k) with employer match - Employee vehicle purchase discounts **What You'll Do:** - Deliver a professional, high-quality service experience from check-in to completion - Greet service customers and manage inbound service calls - Schedule appointments and communicate service timelines - Present repair and maintenance estimates clearly and confidently - Coordinate repair orders with Technicians and monitor workflow - Recommend additional services when appropriate - Support daily service operations and administrative processes (training provided to prepare you for Service Management) - Help maintain parts inventory and enforce service policies - Perform additional responsibilities as needed **What We're Looking For:** - **2-3 years**' experience as an Automotive Service Advisor / Service Writer **OR** **1+ year** as an Assistant Service Manager - Proven customer service and sales/up-selling skills - Strong communication, organization, and follow-through - Comfortable with computers and dealership service systems - High School Diploma or GED required - Valid driver's license with a clean or near-clean driving record - Flexible availability, including evenings and Saturdays **Build Your Future with Hertrich** At Hertrich, we don't just fill positions-we develop leaders. If you're ready to grow, lead, and make an impact with a company that values excellence, we want to hear from you. **Apply today and take the next step in your service career.** *Hertrich Family of Automobile Dealerships is an Equal Opportunity Employer and a drug-free workplace. We are committed to an inclusive environment where all team members can succeed*