Expansion Operations Manager

### **About Veho** Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone. We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers. Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more. To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities. ## ## Role Purpose The Expansion Operations Manager is responsible for leading the cross-functional preparation, performance tracking, and program implementation behind Veho's plan to reach nationwide population coverage. This role exists because rapid expansion only works if every function — Commercial, Network, Product, Real Estate/3PL, Driver Marketplace, Program Management, and Ground Operations — is ready at the same time, and someone owns making sure none of them is the blocker. The first mandate is to lay the groundwork in H2'26 so the business can execute rapid expansion starting Q1'27, serving as the go-to subject matter expert on cross-functional readiness. What makes this hard is that it isn't a pure program management job or a pure analytics job — it requires owning the data and forecasting infrastructure behind expansion decisions *and* the judgment to know which cross-functional dependency needs to be resolved today versus which can wait. ## What Success Looks Like ### 6–12 Months - **On-Time Launch Rate:** 100% of planned market launches hit their target date, with no launch delayed due to a cross-functional readiness gap that should have been caught earlier. - **Unambiguous Sales Pipeline Guidance:** Commercial has high-confidence, unambiguous pipeline guidance, with continuous visibility into market and regional demand planning aligned to Ops capability and timeline. - **Network Readiness:** Clear timeline exists for every Hub-to-Market expansion, with physical capacity and Ops clock viability confirmed ahead of launch, and Network Simulation tooling incorporated into how the Expansion team plans. - **3PL Program Maturity:** Program Management has a high-confidence 3PL management playbook and process, with learnings from current 3PL markets incorporated into site selection and financial validation for future ones. - **Driver Marketplace Alignment:** DMP is right-sized to volume forecast and launch timeline for each market, with Legal aligned on market-level nuances before launch. - **Forecast Accuracy Infrastructure:** Existing Client volume forecasts are improved using UPS PLD data as a representative cross-section of volume, and New Client volume forecasts are running on new PLD ingestion capabilities. ### 24 Months - **Trusted Expansion SME:** This role is the unambiguous go-to authority on cross-functional expansion readiness — XFN partners come to this person to de-risk a launch rather than discovering gaps mid-execution. - **Self-Sustaining Forecast-to-Actual Loop:** Volume forecasting, PPH, and Network capability accuracy have measurably improved year over year, with a repeatable root-cause process in place whenever actuals diverge from plan. - **Scaled 3PL Operating Model:** The "Veho in a box" model — 3PL operations without Veho on-site…