Exhibitor Services Associate

**Job Title**: Exhibitor Services Associate **Department**: Exhibitor Services **Reports to**: Exhibitor Services Manager **FLSA**: Non-Exempt **Grade**: B **SUMMARY**: The Exhibitor Services Associate (ESA) plays a critical role in ensuring exhibitors' needs are met throughout the event lifecycle, from pre-event coordination to post-event follow-up. The position serves as the main point of contact for exhibitors, facilitating service orders and addressing inquiries to ensure smooth event operations. The ESA is responsible for managing exhibitor information, coordinating with internal teams, and providing on-site support during events. Additionally, the role involves troubleshooting technical issues, processing transactions, and assisting with billing and reporting. Ultimately, the ESA ensures a high level of customer satisfaction by providing efficient and effective support to exhibitors and contributing to the overall success of each event. **ESSENTIAL DUTIES AND RESPONSIBILITIES** - **Exhibitor Service Coordination:** Ensure timely and accurate completion of exhibitor service orders by managing requests, managing transactions (phone, email, or in-person), coordinating with service teams, and providing exceptional customer service, resulting in seamless event execution and a high level of exhibitor satisfaction. - **Event Preparation:** Maintain and update exhibitor lists in Momentus, ensuring that all necessary information (e.g., new exhibitors, booth changes, and contact details) is accurately entered and promptly updated to prevent order issues and ensure smooth service delivery and billing. - **Onsite Event Support:** Effectively support exhibitors during the event by assisting with service orders, ensuring booth setup accuracy, and escalating inquiries when necessary, contributing to a well-organized and successful event. - **Post-Event Reporting and Billing:** Prepare post-event reports highlighting successes, challenges, and solutions to improve exhibitor satisfaction, and ensure that all service order billing is closed within 24-48 hours to facilitate accurate financial processing. - **Leadership Development:** Contribute to the growth and development of junior colleagues by providing support, training, and mentorship, ensuring they have the necessary skills and knowledge to perform their duties effectively and maintain high standards of service. - **Administrative Efficiency:** Complete assigned projects in a timely and professional manner, ensuring the necessary actions are taken to support the Exhibitor Services Manager and overall team objectives, resulting in the smooth operation of exhibitor services and successful event outcomes. - Perform other work-related duties as directed by manager/supervisor **SUPERVISION RECEIVED**: Supervision is provided by the Director of Guest & Exhibitor Services and the Exhibitor Services Manager, and includes assignment of duties, inspection of work, training, coaching, and performance evaluation. **MINIMUM ENTRANCE REQUIREMENTS:** - High school diploma or equivalent required - Bachelor's degree **or** a minimum of one year of experience in customer service, hospitality, convention/events, or a related industry preferred - Proficiency in Microsoft Office, Adobe, and mobile applications, with strong technical aptitude to troubleshoot issues and learn event management/point of sale systems quickly - Strong verbal and written communication skills with the ability to collaborate effectively across all levels of the organization - Detail-oriented with strong organizational skills, problem-solving abilities, and critical thinking skills to adapt to various situations **WORK SCHEDULE**: Standard business hours, with the understanding that schedules may vary based on operational needs. This may include occasional early mornings or late evenings to support events. **All positions within the MCCA are designated as on-site roles.** As such, this position requires in-person attendance five…