Executive Vice President, Global Travel Operations

**Executive Vice President, Global Travel Operations** Reporting to: CEO Location: Boston, MA (Hybrid) **Position Summary** Grand Circle Corporation is the leader in international travel, adventure and discovery for Americans aged 50+. Headquartered in Boston MA, and with more than 35 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Cruise Line, Overseas Adventure Travel and Grand Circle Travel. The Executive Vice President, Global Travel Operations is responsible for leading Grand Circle's worldwide travel operations and shaping the future of the traveler experience across our global network. This executive leader oversees all Regional Leaders and global operational teams, ensuring exceptional service delivery, operational excellence, innovation, and business performance. As a key enterprise leader and future member of the Executive Team, the EVP serves as the voice of the traveler, identifying emerging travel trends, anticipating evolving customer expectations, and developing differentiated experiences that strengthen loyalty and position Grand Circle for continued growth. The role partners closely with leaders across Marketing, Sales, Technology, Finance, and People & Culture to create a seamless end-to-end customer journey and a unified global operating model. **Key Responsibilities** **Enterprise Strategy & Leadership** - Develop and execute the long-term strategy for global travel operations and traveler experience. - Serve as a strategic advisor to senior leadership on travel trends, customer expectations, operational performance, and growth opportunities. - Lead enterprise-wide initiatives that improve customer outcomes, operational effectiveness, and organizational growth. - Drive innovation and transformation while maintaining Grand Circle's commitment to quality and service excellence. **Global Operations Leadership** - Lead all worldwide travel operations and Regional Leaders across the company's global footprint. - Ensure consistent operational standards, service delivery, and traveler experience across all regions and destinations. - Establish performance metrics, operational goals, and accountability measures that drive continuous improvement. - Oversee operational planning, resource allocation, financial performance, and business results. **Traveler Experience & Innovation** - Own delivering top-quality product, delivering an excellent on-tour traveler experience. - Leverage customer insights, feedback, and market trends to enhance traveler satisfaction, loyalty, and advocacy. - Partner with Marketing, Sales and Contracting to create innovative travel experiences that differentiate Grand Circle in the marketplace. - Foster a culture of service excellence and customer-centric decision making throughout the organization. **Cross-Functional Leadership** - Break down organizational silos and strengthen collaboration across Operations, Marketing, Sales, Technology, Finance, and other key functions. - Align cross-functional teams around shared goals, priorities, and performance measures focused on traveler success. - Lead complex, cross-functional initiatives that improve execution, customer outcomes, and business performance. **Ship Operations Leadership** - Own end-to-end operational leadership of Grand Circle's Ship Operations Team, including vessel management, onboard service delivery, and adherence to maritime safety standards. - Ensure compliance with international maritime regulations, safety protocols, and environmental standards across the fleet. - Partner with ship operations leadership on crewing, provisioning, itinerary logistics, and vessel maintenance to optimize cost and guest experience. - Align ship operations with the overall traveler experience strategy, ensuring consistency across land and water-based journeys. **Grand Circle Foundation** - Serve as executive owner of the Grand Circle Foundation, overseeing its philanthropic strate…