Executive Support Technician

**Type of Requisition:** Pipeline **Clearance Level Must Currently Possess:** None **Clearance Level Must Be Able to Obtain:** None **Public Trust/Other Required:** NACI (T1) **Job Family:** Technical Support Services **Job Qualifications:** **Skills:** Apple iOS, Endpoint Security, Mobile Device Management (MDM) **Certifications:** None **Experience:** 5 + years of related experience **US Citizenship Required:** No **Job Description:** **Executive Support Technician** The Executive Support Technician provides high touch, personalized technical support to senior executives at the National Institutes of Health (NIH). This role ensures the smooth, secure, and reliable operation of executive computing environments by resolving hardware, software, and network issues quickly and effectively. The technician engages directly with NIH leadership, delivering proactive support, modern technology solutions, and exceptional customer service in a fast paced, high visibility environment. **Key Responsibilities** • Provide dedicated, concierge level IT support to NIH executive staff • Troubleshoot and resolve issues involving hardware, software, peripherals, accessories, and mobile devices • Maintain, support, and troubleshoot executive laptops, desktops, mobile devices, and peripherals to ensure uninterrupted operation • Support endpoint environments across Windows 11, Apple macOS, and Linux/UNIX operating systems • Support iOS and Android mobile platforms, including enterprise managed smartphones and tablets • Coordinate with internal IT teams to resolve complex issues and implement modern, secure technology solutions • Enhance reliability and efficiency through process improvements, automation, and proactive technical recommendations • Implement and follow IT security protocols, including manual patching, updates, and antivirus requirements • Clearly communicate technical concepts to technical and non technical users, including senior NIH leadership • Make quick, well informed decisions in high pressure environments to resolve executive level technical issues with minimal disruption • Manage mobile devices using enterprise Mobile Device Management (MDM) platforms • Ensure smooth operation of all executive IT equipment and provide timely, accurate technical assistance • Provide full endpoint support across the following; - Desktop and laptop systems running Windows 11, Apple macOS, and Linux/UNIX - Tablets, smartphones, and mobile devices using iOS and Android • Deliver efficient, secure, and executive level support using the following tools; - • Trellix ePO Antivirus Management - • BigFix Management Services - • JAMF Device Management - • Ivanti MobileIron - • Spok management - • Microsoft Defender for Endpoint (MDE) - • Microsoft Defender Antivirus (MDAV) **Required Qualifications** • 5 years of experience providing technical support to high level executives, including troubleshooting hardware, software, and network issues • Experience managing and administering Windows and Mac systems, including workstations and mobile devices • Experience supporting Linux/UNIX environments • Experience complying with security standards, including manual management of patches, updates, and antivirus solutions • Ability to understand technical vision and communicate it clearly to technical and non technical parties • Proven ability to make rapid, effective decisions and resolve complex issues efficiently in high pressure executive environments • Experience managing mobile devices using MDM platforms such as JAMF, BigFix, or Intune **Security Clearance** • Ability to obtain and maintain an NIH Public Trust clearance **Location** • Bethesda, MD (onsite with potential hybrid schedule) **GDIT IS YOUR PLACE:** - Comprehensive health and wellness packages - Internal mobility team dedicated to helping you own your career. - Professional growth opportunities including paid education and certifications. - Cutting-edge technology you can learn from The likely hou…