Executive Services Representative

**\*\*\*No agencies or 3rd party Recruiters please. Thank you! \*\*\*** **Who we are:** Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. We honor **God** by using our talents to make a **positive difference** in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us. **Who we are looking for:** The Executive Services Representative is primarily responsible for supporting Customers and internal Stakeholders. - **Location: Onsite daily in Englewood, CO** - **Compensation:** **$23-27/hr** **Key Responsibilities:** - Review the request and determine the necessary steps needed to assist - Evaluate the information provided to determine if the request can be completed or if additional information is required - Make account updates and corrections recommendations to a third-party mortgage servicing provider - Respond to the customer or internal stakeholder with the requested documentation - Ensure timely, clear and accurate updates are provided to the customer and internal stakeholders on a regular basis until the request is fully completed - Document all interactions fully and accurately within the system of record - Perform other job-duty related issues as assigned **What you’ll need to be successful:** - High School Diploma / GED Required - This position requires a minimum of 2 -5 years of experience in the mortgage industry - Previous experience in Customer Service - Must have a solid understanding of escrow management and payment processing - Organized with good problem-solving skills and multi-tasking skills - Exceptional listening skills in addition to verbal/written communication (chat/email/verbal) - Ability to read and interpret information furnished in various mediums - Computer proficiency and the ability to navigate within multiple systems - Attention to detail - Comfortable in actively participating in a team environment **What we offer:** Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department. **What to do next:** If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.