Executive Housekeeper

**Holiday Inn Express Charlotte Airport |108 Airport Commons Dr, Charlotte, NC 28208** Join Maya Hotels and Take the Next Step in Your Career! Are you a **hardworking and detail-oriented leader** with a passion for hospitality? At **Maya Hotels**, we are seeking an **Executive Housekeeper** to support our housekeeping and laundry operations, ensuring top-tier quality, guest satisfaction, and alignment with our brand standards. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you! **Why Join Maya Hotels?** Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market. Learn more about us at www.mayahotels.com. **What We Offer:** - Medical, Dental and Vision Insurance. - 100% Employer Paid Life Insurance. - Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. - Retirement Savings: 401K with Employer Contribution. - Employee Perks: Employee Referral Program, hotel discounts, and more! - Work-Life Balance: Paid Time Off (PTO). - Competitive salary and performance-based bonuses. - Career growth opportunities within the Maya Hotels family. - A supportive and friendly work environment. - The chance to work with ten well-respected hotel brands. **Job Description:** **Essential Duties and Responsibilities:** **Financial Leadership:** - Assist in the preparation of the annual departmental operating budget and financial goals. - Monitor expenditures, labor usage, and supply inventories to maximize efficiency and cost control. - Maintain accurate stock levels and control cost-per-room metrics for housekeeping and laundry operations. **Guest Experience:** - Perform room and public area inspections to ensure standards of cleanliness, condition, and presentation are met. - Provide guidance and retraining for staff when deficiencies are identified. - Attend to special guest requests, including VIPs and long-term or repeat guests, ensuring a tailored and memorable experience. - Promptly respond to and resolve guest complaints, ensuring complete satisfaction. - Greeting and acknowledge all guests with warmth and professionalism **Responsible Business Practices:** - Order housekeeping and laundry supplies and equipment efficiently to reduce waste and support eco-friendly practices. - Maintain safe handling, storage, and security of lost and found items. - Promote a safe and hazard-free work environment for all team members. - Know and follow all fire and emergency response procedures, including the use of the fire panel and evacuation processes. - Practice safe working habits (e.g., proper lifting techniques, minimizing tripping hazards, correct use of cleaning chemicals). - Maintain a professional appearance in line with Maya Hotels Grooming Policy – a **smile is part of the uniform**. - Adhere to all Maya Hotels policies, procedures, and Code of Ethics. **Education, Skills and Abilities:** - **Education:** High school diploma or equivalent. Hospitality or business-related certifications preferred. - **Experience:** Prior experience of housekeeping leadership, preferably in a hotel or resort environment. - **Leadership:** Strong supervisory skills with the ability to motivate and develop team members. - **Communication Skills:** Ability to interact professionally with guests and team members. - **Attention to Details:** Strong organizational skills to maintain cleanliness standards. - **Flexibility:** Willingly to work various shifts, including weekends and holidays. - **Team Player:** Ability to work both independently and collaboratively with hotel staff. **Physical Requirements:** - Ability to stand, walk, bend, and lift for extended perio…