Executive Events Experience Specialist

# **About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:** - **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** - **Continuous professional growth and leadership opportunities.** - **Health, wellness, and financial benefits to offer peace of mind to you and your family.** - **World-class facilities and the technology you need to thrive – in our offices or yours.** # **Job Summary** The Executive Events Experience Specialist supports the planning and execution of both large- and small-scale customer events within SHI’s Executive Briefing Center (EBC) and Integration Centers. This role focuses on delivering exceptional customer experiences through proactive relationship management, agenda development, and seamless coordination of event logistics. The Specialist collaborates closely with the Executive Briefing Center team to ensure high-quality, well-executed events. This position reports to the Manager of Executive Events Experience and requires onsite presence at the SHI Somerset, NJ office a minimum of three days per week, with additional in-office time required during peak event periods. **Role Description** - Coordinate logistics for all customer events, including travel, lodging, meeting locations, catering, reservations, offsite activities, transportation, guest arrival support, and speaker coordination. - Arrange logistics for customer visits, including scheduling integration tours at SHI facilities such as the AI Labs, Data Center Factory, End User Integration Center, and Customer Integration Center. - Collaborate cross-functionally to define and execute program goals in a structured manner. - Negotiate and execute contracts with vendors including caterers, hotels, AV providers, transportation services, recreation venues, and promotional suppliers. - Develop and manage project timelines, task lists, and planning cadences. - Organize and lead recurring planning and task meetings for assigned projects. - Ensure accuracy of event content and reporting. - Partner with Marketing teams to plan and execute large, multi-tiered customer events, including Summits and Huddles. - Create and manage event budgets and reconcile expenses with the Accounting Department. - Engage with vendors, employees, customers, and partners throughout events. - Collaborate with Partner Marketing to secure event funding. - Work with AV teams to ensure all technical requirements are met. - Anticipate and address customer needs during on-site meetings and events. - Resolve issues in real time, communicate effectively with venues and teams, and maintain strong team collaboration. - Develop event agendas and provide hands-on support during events, including travel coordination, catering execution, breakout sessions, transportation logistics, and attendee movement. - Maintain master tracking reports (expenses, attendees, presenters) and provide data for ROI analysis. - Provide support across Executive Briefing Center functions as needed. - Adjust work schedules to meet event and operational needs. - Maintain business professional attire at all times. ## **Behaviors and Competencies** - Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. - Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions. - Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals. - Communication: Can effective…