Executive Customer Success Manager, Growth & Expansion

**About Fullscript** We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care. That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment. We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: *helping people get better.* **This is your invitation.** Bring your ideas, your grit, and your care for people. Join us and shape the future of care. The **Executive Customer Success Manager, Growth & Expansion (ECSM)** owns the full lifecycle of Fullscript's enterprise accounts — from onboarding through long-term account expansion. This role bridges the gap between Fullscript's platform and the complex needs of enterprise clients, but its primary mandate is growth: converting a single-department foothold into a multi-department, system-wide partnership. The ECSM builds and executes the strategic account plan that unlocks new specialties, service lines, and affiliated practices, working at the executive level to do it, while ensuring existing departments continue to realize and expand the value of the platform. ### The Role By leveraging a personalized, consultative, and strategic approach, the ECSM will help accounts align their operational goals with Fullscript's capabilities — ensuring immediate value from onboarding and continued, compounding growth across the account. The ECSM will be responsible for achieving key performance and expansion metrics, including prescribing practitioner growth, ordering patients, account-level revenue growth, and new departments/specialties activated. ### What You'll Do **Account Onboarding & Expansion Strategy** - Design tailored onboarding strategies that address the unique needs of multi-location and multi-department organizations, ensuring consistent implementation across all locations - Map the account's full organizational structure — departments, service lines, and affiliated/member practices — to identify and prioritize the highest-value expansion targets beyond the initial contract - Build and execute a multi-year account growth plan that converts a single-department contract into a system-wide, multi-specialty partnership - Translate department-level pilot results into a business case for expansion, tailored to each new department or specialty's priorities **Executive Relationship Management & Account Growth** - Position Fullscript's value, technology, and buyer needs to multiple stakeholders — including C-level executives, medical, finance, and operations — via virtual and in-person discovery meetings, training, and business reviews - Serve as the primary and trusted advisor for expansion conversations, building relationships with the executives, service line directors, and clinical leadership who control expansion into new specialties, departments, or affiliated practices - Monitor accounts for key milestones, such as platform adoption rates and revenue growth, to identify opportunities that deepen engagement, foster long-term partnerships, and position underutilized Fullscript features to increase value and revenue - Navigate complex, matrixed governance and procurement processes to secure buy-in and agreements for new departmental rollouts **Relationship Management, Enablement & Cross-Functional Execution** - Collaborate with internal stakeholders (executive, medical, marketing, support, and data teams) and external stakeholders to cre…