Events Service Manager

Bluejack National is a private residential club for those who want to live in laid back luxury and we are committed to creating exceptional lifestyle experiences one family, one member, one guest, and one employee at a time. If you are as passionate as we are to deliver on that promise, then Bluejack National may just be the place for you! This job description will outline the essential responsibilities to the role. We do work as a team, and as such, you may also be asked to help in other roles or tasks, and it is expected that you are willing to assist. **Job Title:** Event Services Manager **Department:** Events & Catering **Directly Reports** **To:** Director of Events & Catering **FLSA Status:** Salary Exempt **SUMMARY** **of our Cultural Beliefs:** **Be Dependable.** I am loyal to the team and committed to the Bluejack mission and experience. **Integrity First**. I am accountable to be honest and always do the right thing. **Value People.** I empathize and respect others. **Speak Up.** I seek, listen and provide candid feedback to improve performance. **Empowerment.** I have the skills, resources and authority to create memorable experiences. **Be Remarkable.** I seek ways to be *extraordinary* and deliver a positive impact every day. **Position Summary** The Event Services Manager is responsible for the planning, servicing, financial management, and execution of all group events assigned by the Director of Events & Catering. This position assumes full ownership of assigned events from turnover through final billing, serving as the primary liaison between the client and the Club while ensuring exceptional service, operational excellence, and financial accuracy throughout the event lifecycle. Working closely with Food & Beverage, Culinary, Golf Operations, Member Experiences, and other Internal Business Units (IBUs), the Event Services Manager ensures every event is executed according to Bluejack National standards while protecting the financial integrity of each event through accurate detailing, billing, deposits, and post-event reconciliation. **Essential Duties and Responsibilities** The essential functions include, but are not limited to the following: - Assume full ownership of assigned group events from turnover through final billing and post-event reconciliation. - Serve as the primary point of contact for all assigned clients throughout the planning and execution process. - Plan, coordinate, and execute all assigned corporate, social, and member-sponsored group events sold by the Director of Events & Catering. - Build and maintain strong relationships with clients while delivering exceptional customer service throughout the event lifecycle. - Prepare and manage Banquet Event Orders (BEOs), event diagrams, timelines, room layouts, and all event documentation required for successful execution. - Conduct planning meetings, site visits, menu tastings, walkthroughs, and final event confirmations with clients. - Coordinate all event logistics with Food & Beverage, Culinary, Golf Operations, Facilities, Security, Housekeeping, Member Services, and other Internal Business Units to ensure operational readiness. - Lead internal pre-event meetings and communicate all event details to operational teams. - Monitor event timelines and ensure all planning milestones are completed accurately and on schedule. - Maintain financial accountability for assigned events by reviewing deposits, monitoring payment schedules, verifying billing accuracy, identifying revenue opportunities, minimizing billing discrepancies, and ensuring timely completion of final invoices and event reconciliation. - Coordinate vendor requirements, certificates of insurance, permits, rentals, entertainment, and outside services as required. - Maintain complete and accurate event files in accordance with departmental standards. - Identify potential operational concerns and proactively communicate solutions before they impact the guest experience. - Ensure every…