Events Sales Manager at the Crosby Street Hotel

**Event Sales Manager** **Crosby Street Hotel | Firmdale Hotels** Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Crosby Street Hotel, where elegance meets outstanding service. Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality. **Title: Events Sales Manager** **Location: Crosby Street Hotel** **Position Type: FT/Exempt** **Reports To: Head of Events Sales** **The Role** At Crosby Street Hotel, events are not simply functions – they are curated experiences that reflect the creativity, individuality, and warmth that define Firmdale Hotels. We are seeking a Event Sales Manager who is both commercially driven and deeply passionate about hospitality. This individual will lead the sales and orchestration of bespoke events, building meaningful client relationships while delivering exceptional, detail-driven experiences from concept to execution. This role is ideal for a polished, entrepreneurial professional who thrives in a luxury, design-led environment and understands how to translate a client’s vision into something truly memorable. **KEY RESPONSIBILITIES** **Client Experience & Relationship Management** - Serve as the primary point of contact for all event clients, delivering a seamless and highly personalized experience. - Build long-term relationships with high-value and repeat clients. - Lead site visits, tastings, and consultations with confidence and creativity. - Anticipate client needs and elevate each interaction with bespoke touches. **Sales & Revenue Generation** - Drive event revenue through strategic prospecting, conversion, and upselling. - Craft tailored proposals aligned with client vision and hotel offering. - Negotiate contracts with a strong commercial mindset. - Consistently meet and exceed revenue targets. **Event Leadership & Execution** - Oversee the full lifecycle of events with precision. - Collaborate with Event Operations, F&B, Culinary, and Rooms teams. - Lead internal BEO meetings and ensure documentation accuracy. - Be present for key events as a senior point of contact. **Innovation & Product Development** - Partner with culinary and F&B teams to develop distinctive concepts. - Contribute to evolving event packages and offerings. - Bring fresh ideas to enhance the guest experience. **Operational & Financial Excellence** - Maintain accuracy across contracts, billing, and documentation. - Partner with Finance on invoicing and revenue capture. - Analyze performance through reporting and insights. - Utilize Salesforce effectively. **Culture & Collaboration** - Embody Firmdale values: Attention to Detail, Enthusiasm, Passion, Relationships, Resilience. - Foster strong internal relationships. - Support the Head of Event Sales. - Remain flexible – may be required to work evenings and weekends to meet business demands. **Who You Are** - Polished, relationship-driven professional. - Commercially astute with luxury event sales experience. - Highly organized and detail-oriented. - Creative and solution-oriented. - Calm under pressure. **What We Offer:** - Competitive salary - Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days - Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for full time team members - Complimentary meals on shift - Commuter transit benefits available Day 1 - Ongoing training and professional development, including annual education reimbursement program up to $3,000 - Social events throughout the year, including holiday parties, team member appreciation events, and more - Exclusive discounts at Design Hotels, s…