Events Manager

POSITION PURPOSE: The Event Manager’s responsibility is to prepare all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales and recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience. ESSENTIAL FUNCTIONS :( include the following. Other duties may be assigned.) · Continually update and detail already definite bookings and existing accounts within allotted time period of (4 weeks) for distribution to all appropriate departments. · Address all inquiries and handle accordingly in a timely manner (24 hour period). · Negotiate and capture all feasible inquiry business. · Make accurate and solid decisions on which inquires to book and which to turn down. Negotiate special menus and/or meeting room rental charges effectively and in the best interest of the hotel. · Professionally greet and handle all "walk-in" business. · Secure rooming lists, direct bill applications, tax exempt forms, VIP names, VIP amenities and complimentary rooms in a timely manner for all incoming groups. · Effectively complete all pre-convention documents for processing and distribution to all appropriate departments. · Upsell specialty menus for parties, special events and theme breaks. · Meet daily with Chef and/or Food and Beverage Director to secure specialty menus, pricing, odd requests and dietary restrictions. · Conduct weekly Food and Beverage meeting and review all BEO information with Chef, F&B Director, Assistant F&B Director, Banquet Manager/Captain, Set up staff, Bar Manager, General Manager and Director of Sales and Marketing. · Follow-up on any and all leads from either Sales Managers or Director of Sales and Marketing In a timely manner. · Efficiently adjust any bill discrepancies as deemed necessary. · Make outside calls to detail or close business when necessary. This will provide a "personal touch" with new clients and make existing clients feel more valuable. · Initiate and conduct all pre-convention meetings for groups of appropriate size or importance. Meet whenever necessary or requested, with clients to solidify details of upcoming meetings. · Continually and with the highest degree of ongoing interest monitor in-house groups. · Maintain at least two times daily contact and "trouble shoot" if necessary to ensure client satisfaction. · Educate Meeting Planners on hotel procedures (re: meal guarantees, set-ups, check-in/check-out procedures, rooming lists needs, etc.). · Efficiently organize and execute hotel and/or corporate related functions to a successful conclusion. Leads pre-event and post-event meetings for assigned groups. · Cultivate and maintain an ongoing rapport with equipment distributors, exposition companies, food purveyors and special events companies. · Continually strive to facilitate effective communication lines with all departments for the good of the hotel and the good of the groups meeting here. · Make changes and revisions with client up until and including the day of arrival/change BEO book to reflect these changes with efficiency. · Contribute and work as a "team" player in all facets of this position. · Perform other services and duties as requested by the General Manager. · Each associate is expected to carry out, within their capabilities, all reasonable requests by management. · This position primarily handles complex events. · Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these ch…