Events Concierge

Meeting and Events Concierge Overview: In this role, you will be the key liaison between event planners and hotel operations, ensuring smooth communication and seamless event execution. Responsibilities: Serve as the primary point of contact for meeting planners, ensuring all event details are communicated clearly and accurately to operational departments. Work closely with Convention Services and Catering Managers to ensure every event meets the highest standards and aligns with client expectations. Manage the day-to-day coordination of hotel events, overseeing event logistics and ensuring client needs are met from start to finish. Proactively resolve any issues that arise during events, ensuring a seamless experience for all attendees. Maintain thorough knowledge of hotel event spaces and group dynamics to provide expert guidance and support throughout the planning process. Use Delphi software to generate event-related documents and update event details as needed to reflect client preferences and changes. Participate in pre-convention meetings, Banquet Event Order meetings, and weekly resume meetings to ensure all team members are aligned and prepared for upcoming events. Handle special projects assigned by the department leaders, contributing to the overall success of the events team. Qualifications: Previous experience in hotel operations or administration, particularly in event management or banquet operations, is preferred. At least one year of experience in a customer-facing role, demonstrating the ability to deliver exceptional service. Strong communication skills, both verbal and written, with the ability to professionally interact with guests, colleagues, and management. Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment. A calm and problem-solving mindset when working under pressure, with a focus on addressing client needs efficiently. Detail-oriented, ensuring all event logistics are managed and executed according to plan. Flexibility to work varied schedules, including evenings, weekends, and holidays, based on the needs of the events. Ability to lift, move, and place items up to 40 pounds, and stand or walk for extended periods during shifts. A college degree in hospitality, event management, or a related field. Familiarity with Delphi or similar event management software. Knowledge of banquet operations and hotel event spaces. *This position is a full-time, on-site position with no work from home flexibility.