Event Technology Manager

Building a Brand Starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at www.firstagency.com What You Would Get To Do The Event Technology Manager is responsible for managing all technological aspects of event registration, including overseeing registration websites, database management, and troubleshooting technical issues. This role ensures consistency and accuracy of event data, generates lists upon request, and supports the event delivery team with event coordination. There is a requirement for on-site events to travel domestically or abroad as required. Your Contributions Advise on the user experience for both pre-event and onsite registration for virtual and in-person events Manage the implementation and project management of event registration websites, app builds, and all technological aspects of events Troubleshoot and resolve technical issues Oversee client communications, including save-the-dates, invitations, registration, and confirmations Ensure database accuracy, manage data input, and generate lists as required Communicate effectively with internal teams and external clients, addressing queries within service level agreements Collaborate with the Event Delivery team on logistics, production, and overall event implementation Coordinate event materials, such as name badges, tent cards, place cards, agendas, and signage Design and set up registration desk flow Serve as the lead contact for attendee management and technology vendors during pre-event and event execution. Assist clients with event-related information and coordination Create and distribute post-event client surveys Provide registration data, analytics, and insights for event performance Manage relationships with technology suppliers and negotiate contracts Review and reconcile third-party vendor invoices Identify opportunities for cost savings and value additions for clients Mentor and train staff on current technology and event processes Stay informed on emerging technologies, trends, and industry best practices, ensuring the team is kept up-to-date What We Are Looking For Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at First. 3 - 5+ years of experience in Attendee Data Management and Event Technology including meeting planning and coordination Strong proficiency with Microsoft Office – specifically with Excel (comfortable with VLOOKUP function) and PowerPoint Strong proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms Experience in integrating customer relationship management software, such as Marketo, Salesforce, and Dealcloud, with event registration management systems such as Cvent Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript) Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at even…