Event Manager

**About BoomPop, Inc.** **Who We Are** At BoomPop, we believe in the importance of bringing people together. Since 2020, we've been transforming the way people gather, making it easier, more engaging, and truly unforgettable. We combine a top-notch event planning team with cutting-edge AI technology to make planning events as easy as shopping online. We’ve organized critical events for over 6,000 clients, including Google, Nike, and Accenture, bringing together more than 400,000 attendees. And we're just getting started. We have raised over $40M from top-tier investors, including Atomic, ACME Capital, Alex Rodriguez (A-Rod), and Wing. **Why Join Us?** The world of work is changing, and BoomPop is leading the charge. With remote work on the rise, companies like Airbnb, Salesforce, and Shopify are embracing a new mantra: **“Offsites are the new office.”** The group travel and events industry is booming, and we're at the heart of it. Businesses are shifting their budgets from traditional office spaces to in-person experiences. Group travel, which was already a massive part of the $900 billion corporate travel industry, is growing even faster now. Join us and be part of a world-class team that's redefining the future of travel and events. You'll find endless opportunities for growth, the chance to work with top-tier clients, and the thrill of making a real impact on the world. **Mission: Essence of the Job** The Event Services Team’s mission is to partner with our clients to help them build thriving cultures and achieve company goals through creatively curated and expertly planned in-person experiences. As an Event Manager, you will contribute to this mission by planning, coordinating, and executing a diverse range of client events with exceptional customer service, unwavering adaptability to changing client needs, and a strong focus on exceeding team goals. **Top 3 Priorities** 1. Meet and exceed NPS and CSAT targets 2. Event budget management that protects and improves margins 3. Improve client retention through exceptional planning, product delivery, and account management across owned accounts **Within 30 days:** - Complete **** onboarding and training on BoomPop’s event planning systems, tools, and Standard Operating Procedures (SOPs) - Familiarize yourself with the BoomPop Product - Shadow senior event team members on active events to understand internal workflows, vendor relationships, and client touchpoints - Begin managing events with support from your Team Lead - Build strong relationships with cross-functional partners in Sourcing, Product, Sales, and Customer Success **Within 60 days:** - Fully own and lead a full book of events from planning through execution, including vendor sourcing, budget management, and client communication with minimal shadowing from your Team Lead - Hit client satisfaction (NPS and CSAT) targets across owned events - Surface opportunities to improve event planning efficiency or client communications and propose SOP updates - Contribute feedback to the Product team on pain points or opportunities within the BoomPop event platform **Within 90 days:** - Serve as a trusted advisor to clients, providing strategic guidance and innovative event solutions - Continue to meet and exceed client satisfaction (NPS and CSAT) and net revenue targets across owned events - Deliver consistent feedback to improve systems and workflows that enable team scalability - Be recognized by peers and leadership as a reliable, proactive partner across all departments - Play a key role in client retention through stellar event execution and thoughtful post-event follow-up **Competencies** - **Event Management.** Able to successfully manage multiple events through strong project management and capable of solving problems proactively. - **Customer Service Excellence.** Exemplifies unwavering excellent service through a client-obsessive mindset and execution. - **Communication & Collaboration** Communicates effectively throu…