Event Billing Administrator

**Position: Event Billing AdministratorLocation: 942 Pacific AveSchedule: Monday to Friday; Must be available between 7am and 6pm (8 hour shifts)Pay: $25/hour - $27/hour** The Event Billing Administrator works with the Administrative Manager to ensure accurate billing and accounts receivable. The Event & Billing Administrator is responsible for maintaining accounts and preparing information to be presented to corporate accounting The Event & Billing Administrator works closely with fellow team members and Operations Managers to ensure that accounts are accurate and quality standards are met. ### Key Responsibilities - Respond to customer event inquiries ensuring customers receive timely resolution and accurate information - Collaborate closely with Operations Managers to plan, coordinate, and execute successful events. - Conduct post‑event reviews to evaluate performance, gather feedback, and ensure high levels of customer satisfaction. - Reconcile customer accounts and issue invoices to customers - Ensure that receivables are collected promptly and entered into PARIS - Conduct periodic reconciliation of accounts to ensure accuracy; request balance adjustments and credit refunds as needed - Audit between the invoiced list and access list of parker usage for accuracy - Prepare information for managers as scheduled or requested - Maintain accounting filing system - Review and issue landlord statement and reports - Provide general office support - Communicate professionally at all times with guests, client, and teammates. - Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed - Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations - Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information - Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency - Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data - Answer inbound emails, phone calls, within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers - Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders. - Provide comprehensive branch, lot and account maintenance support - Respond to customer inquiries ensuring customers receive timely resolution and accurate information - Demonstrate excellent customer service to assist in retaining Monthly Parking customers - Ensure all customer account information is updated accurately and notes are entered for every transaction. - Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department - Complete and maintain any required paperwork or record keeping methods - Keep up to date with changes in workflow, policy, and product knowledge. - Provides support and training to new CSR positions. - Keeps accurate records and updates all systems with required information. - Assists other CSR’s with trouble shooting for clients. - Processes all work orders and meter out reporting and uploads the required documents to the share drive. - Process hotel voids and enters into wireless system for revenue purposes. - Maintains deliverable events calendar - Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here. - Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal…