EUT Analyst

### **Empowering Africa’s tomorrow, together…one story at a time.** With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. [My Career Development Portal](https://absahr.service-now.com/careerdevelopmentportal): **Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.** **Job Summary** To manage the implementation, maintenance, and enhancement of all Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country. Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors. **Job Description** **Accountability: Time split: 40 %** - Installs, upgrades, configures and troubleshoots desktop operating systems as required by dependent services. - Installs, upgrades, configures and troubleshoots desktop applications e.g. Microsoft Office and other specialist banking applications as required by dependent services. - Installs, upgrades, configures, backs up and troubleshoots application servers, file and print, Teller, and other such servers. - Installs, upgrades, configures and troubleshoots desktop resources e.g. phones, printers, scanners, Card and PIN systems as required by dependent services. - Monitors resource utilization and performance of servers and resources and plans / executes preventive or corrective actions to maintain high efficiency levels. - Ensures that all PCs are duly protected with up-to-date antivirus definitions and latest release of patches. - Regularly monitors the incidence, trends, status and speed of resolution of enquiries and problems and is pro-active in devising improvements and recommending changes to systems, products or services. - To ensure all ATMs are operating effectively, thereby providing the highest level of ATM availability and performance. - To ensure change management procedures are adhered to when performing any changes on production/live systems. - Provide high level of functional expertise to resolve major complex live business problems relating end user hardware and software. - To provide second line support for end user hardware, software, and ATMs; reviewing and providing advice on parameter settings. - To ensure information security guidelines are implemented and adhered to as prescribed by group information security. - Play a part in conducting UAT and OAT activities related to country projects. - Play a role in supporting various projects at different stages. - Support business in converting their requirements to IT applications. - To manage migration related activities. - To supervise maintenance of End User hardware - Ensure that proper testing occurs for all End User and ATM related changes released into the production environments as assigned to by Line Management. - Provide technical support for software installation and configuration issues and provide resolution. - Provide diagnostic analysis to determine next steps for all user levels in order to identify the cause and resolution of issues encountered in the use of hardware and software. **Accountability: Test Management Time split:20%** - Review releases and assign appropriate release testing tasks - Compile and review the Testing Deliverables - Conduct installation procedure tests - - Participate in functional, performance, and integration testing results - Coordinate user acceptance testing - Coordinate back out testing - Conduct supporting documentation review - Compile test results - Conduct release test review - Coordinate post release testing - Validate and communicate re…