Estimating Administrator/Inside Sales Representative

**FLSA: Non-Exempt** **Position Title: Estimating Administrator** **Reports to: Estimating Department Manager** **Supervisory Responsibilities: No** **Job Summary** The Estimating Administrator is responsible for managing inbound opportunities, generating new business, and supporting the estimating process from initial inquiry through project coordination. This role combines inside sales responsibilities with estimating support, including qualifying leads, preparing quotes, tracking bids, and maintaining strong relationships with customers and internal teams. The position plays a critical role in driving revenue growth, improving conversion rates, and ensuring a high level of customer satisfaction through proactive follow-up, accurate data management, and cross-functional collaboration. * * * **Key Responsibilities** **Sales & Business Development** - Prospect and qualify new customers through outbound calls, email outreach, and lead generation tools - Respond to inbound inquiries and convert them into sales opportunities - Manage the full sales cycle for assigned opportunities, from initial contact through close - Conduct product presentations and sales discussions via phone or virtual platforms - Follow up on leads, proposals, bids, and target accounts to drive engagement and conversion - Meet or exceed sales targets, KPIs, and performance metrics - Provide pricing guidance and recommend appropriate products or services based on customer needs * * * **Estimating & Project Coordination** - Support the Estimating Department with quote preparation, including take-offs, bid reviews, agency requirements, and documentation - Review and validate incoming web requests, ensuring accurate system entry for processing - Maintain project files, bid tracking systems, and estimating documentation - Coordinate with Estimating, Sales, and Operations teams to develop pricing and confirm resource availability - Assist in developing pricing strategies for targeted opportunities - Track project progress and provide updates to internal stakeholders * * * **Customer Relationship Management** - Serve as a primary point of contact for incoming sales calls and customer inquiries - Build and maintain strong relationships with customers and internal stakeholders - Provide timely follow-up and high-quality customer service - Support Account Managers with updates, lead follow-up, and client communications - Handle objections and resolve customer concerns professionally * * * **CRM, Reporting & Process Management** - Maintain accurate records of customer interactions, pipeline activity, and project updates in CRM (HubSpot or similar) - Track and report on lead activity, conversion rates, and sales performance - Ensure accurate and up-to-date customers and project data across systems - Follow call flow processes, response time expectations, and service level standards - Monitor and prioritize inbound opportunities, escalating complex or high-value inquiries when needed - Assist with process improvements to optimize sales and estimating workflows * * * **Administrative & Cross-Functional Support** - Perform routine sales administrative duties and support special projects - Collaborate with Sales, Marketing, Operations, and Estimating teams to improve lead quality and conversion - Schedule meetings, demos, and site visits as needed * * * **Required Qualifications** - High school diploma or equivalent - 1–3 years of experience in inside sales, customer service, or related field - Experience with phone-based sales and handling a high volume of calls - Basic proficiency in CRM systems (HubSpot preferred) - Strong Microsoft Office skills * * * **Preferred Qualifications** - Construction industry experience - Inside sales and/or estimating experience - Proven track record of achieving or exceeding sales goals - Bachelor’s degree (preferred, not required) - Familiarity with sales methodologies * * * **Skills & Competencies** - Strong sales, persuasion, and negoti…