ER Client Intake Coordinator

# **Client Intake Coordinator – Emergency Department (Swing Shift)** **Location:** Concord, CA **Schedule:** Full-Time | Wednesday–Saturday | 4:00 PM – 2:30 AM **Compensation:** $22 – $32/hour (based on experience) + $5.50/hr shift differential (6 PM – 6 AM) ## **About SAGE Concord** SAGE Concord is proud to be the East Bay’s premier state-of-the-art Specialty and Emergency veterinary hospital. Since opening our modern, fully equipped facility in 2022, we have been at the forefront of providing exceptional care across a wide range of services, including Emergency & Critical Care, Cardiology, Internal Medicine, Surgery, Oncology, and Integrative Medicine. We are driven by compassion, expertise, and a mission to support both our patients and the people who love them. ## **Position Summary** As a **Client Intake Coordinator** in our **Emergency Department,** you will be the essential link between our clients and clinical team during urgent and emotionally challenging situations. This role requires a calm, compassionate, and organized individual who can effectively triage incoming cases, communicate with empathy, and help streamline patient intake for optimal care delivery. ## **Key Responsibilities** - Serve as the first point of contact for emergency clients, gathering key patient information and relaying it to the clinical team - Accurately and efficiently triage emergency cases based on presenting symptoms and urgency - Obtain patient histories from clients and enter information into the medical record - Take initial vital signs and assist with physical intake of patients when appropriate - Coordinate with technicians and doctors to prioritize cases and communicate updates to clients - Maintain accurate invoicing by entering service charges during the intake process - Prepare exam rooms for incoming patients and maintain cleanliness - Help manage client expectations with clarity, compassion, and professionalism during high-stress situations - Support ER team flow and ensure timely handoffs between shifts ## **Qualifications** - High school diploma or equivalent required - Minimum of 2 years of clinical veterinary experience (ER or specialty hospital experience strongly preferred) - Strong communication, interpersonal, and customer service skills - Proven ability to stay calm under pressure and multitask in a fast-paced environment - Understanding of veterinary terminology and emergency care protocols - Comfortable lifting 40+ lbs and standing for extended periods - Bilingual skills a plus, but not required ## **Schedule** - 4/10 schedule: Wednesday–Saturday - Swing Shift: 4:00 PM – 2:00 AM - Must be available for some holidays ## **Compensation & Benefits** - Pay range: $25 – $32/hour, based on experience - Shift Differential: Additional $5.50/hour for hours worked between 6 PM – 6 AM - Health, dental, vision, life, and disability insurance - 401(k) retirement plan with employer match - Paid time off and flexible spending accounts - Employee Assistance Program (EAP) - Uniforms provided - Annual Veterinary Assistant allowance - License application and renewal reimbursement (for RVTs) - Opportunities for career growth, training, and mentorship ## **Why Join Us?** At SAGE Concord, you’ll be part of a collaborative and supportive team dedicated to advancing emergency veterinary care. If you are motivated, compassionate, and ready to make a difference in the lives of animals and their people, we invite you to apply. *Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers.…