Enterprise Project Manager - Human Experience

**Welcome to Montage Health’s application process!** **Job Description:** The Enterprise Project Manager is responsible for leading complex, cross-functional projects that advance Montage Health’s Human Experience, Organizational Transformation, and digital strategy. This role manages all phases of the project lifecycle—initiation through sustainment—while partnering closely with stakeholders across Health Information Technology, Clinical Operations, Quality, Population Health, Marketing, Finance, Risk/Compliance, and other departments. The Project Manager creates and manages project plans, facilitates communication across multidisciplinary teams, defines and controls scope, manages budgets and resources, monitors risks, and ensures timely delivery of outcomes that support organizational strategy. The role incorporates organizational change management, stakeholder engagement, and voice-of-community/patient insights into all phases of project work. **Responsibilities** **Project Planning & Execution** - Lead the planning, execution, and delivery of medium- and large-scale enterprise projects. - Define project scope, deliverables, success criteria, milestones, and timelines using standard documents. - Develop and maintain detailed project plans, schedules, resource plans, and communication plans. - Coordinate cross-functional activities with clinical, operational, technical, and administrative teams. **Stakeholder Engagement & Communication** - Directly engage executive sponsors, project sponsors, department leaders, and staff to support decision-making and remove barriers. - Facilitate meetings, presentations, workshops, and status briefings for stakeholders at all levels. - Communicate clearly and proactively; ensure alignment across all participating departments including deliverables, objectives, roles, and responsibilities. **Change Management, Adoption & Sustainability** - Apply organizational change management principles to promote successful adoption of new processes, workflows, or technologies. - Identify training, communication, and readiness needs in partnership with operational and HIT teams. - Support culture change aligned with human-centered design and the voice of all patient/staff/community members. Including going to the areas of change for observations, interviews, and feedback. - Ensure status, adoption, and metrics are tracked and reported appropriately. - Track outcomes. Ensure charter objectives, deliverables and goals are achieved before moving into closing or handoff to operations. **Budget, Risk, and Vendor Management** - Create and manage project budgets, financial tracking, and expenditure approvals. - Identify, assess, track, and mitigate project risks, issues, and dependencies. - Partner with external vendors when applicable to coordinate implementation, timelines, deliverables, and contracts. **Collaboration & Continuous Improvement** - Work collaboratively across the enterprise to align project goals with organizational strategy. - Promote standardized PMO practices, templates, governance, reporting cadences, and portfolio visibility. - Contribute to system improvements that enhance patient experience, staff experience, and operational performance. **Outcomes & Performance Monitoring** - Establish and maintain clear performance metrics, dashboards, and reporting mechanisms to monitor progress against project goals, charter commitments, and organizational outcomes. - Continuously track project performance, identifying trends, gaps, risks, and barriers that may impact timeline, quality, scope, or adoption. - Prepare and present outcomes, status updates, and performance insights to sponsors and cross-functional stakeholders in a clear, concise, and actionable format. - Ensure accountability to project objectives by validating that deliverables meet defined success criteria prior to project close or operational handoff. - Proactively identify when a project is off track and lead iterative problem-sol…