Enterprise Program Manager

Our Mission: Why Lighthouse? At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act. Lighthouse Values: Our guiding light We are Lumineers . Our shared values keep us on a collaborative path fostering a cultural and customer centric environment Pursuit of greatness : We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail Meaningful work matters : We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward Elevate each other : We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀 Job Details 💼 Growth Operations - Customer Operations 📍 United States - Denver, Colorado 🕜 Full-Time/Hybrid 💰 $81,000.00 - $99,500.00 What you will do #-Hybrid As an Enterprise Program Manager, you will be dedicated to the success of our largest global clients. You will act as the central point of coordination for all ongoing projects, managing a portfolio of enterprise accounts. In this autonomous role, you will steer complex programs, from Business Intelligence implementations to new product onboardings, driving regional alignment and strengthening key client relationships. Where you will have impact Lead the end-to-end implementation of our solutions, including Business Intelligence dashboards, for our largest global clients. Organize and manage all projects within your enterprise accounts to ensure on-time delivery and the achievement of business objectives. Establish clear program governance and guide stakeholder expectations, from individual hotel properties to C-level executives. Create and maintain clear project documentation outlining timelines, activities, and potential risks using task management tools. Act as a vital bridge between clients and our internal Product and Engineering teams to capture custom requirements and manage delivery timelines. Drive customer satisfaction, retention, and growth by developing robust project plans and leading regular status calls with key global chains. Serve as the voice of our customers, providing actionable feedback to internal teams to enhance our products and processes. About our team You'll be joining our Customer Growth team, a close-knit and collaborative group of professionals from all over the globe. Led by one of Lighthouse's founders, our mission is to nurture amazing client relationships by retaining and growing our customers. In this team, you'll have the autonomy to make your mark while being a key player in our global strategy. We are passionate about delivering an exceptional customer experience and are excited for you to help us make a real impact. What's in it for you? Flexible time off: Autonomy to manage your work-life balance. 401k matching: Up to 4%. Health insurance: T…