Enterprise Field Engineer - Adobe

Who We Are WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience. Adobe Enterprise Field Engineers needed to join our EMEA Field Engineering team The opportunity You will join Adobe's EMEA Field Engineering (FE) team which delivers Success Accelerators directly to enterprise customers as part of the Ultimate Success subscription offering. These are structured advisory engagements covering Technical Readiness, Strategic Readiness, and Adoption & Enablement across the full Adobe CX Enterprise portfolio. The purpose of this specification is to define the partner resource profile required to provide additional Field Engineering capacity in EMEA, ensuring that Accelerator delivery commitments to Ultimate Success customers are met in full. These resources will operate as customer-facing representatives under Adobe's brand, quality standards, and operating model. They will interact directly with customer teams, represent Adobe's advisory standard, and deliver within established FE frameworks and accelerator playbooks. What you’ll be doing Deliver Success Accelerators: Provide technical and strategic advisory engagements to Adobe’s premium Ultimate Success enterprise customers, operating as a pooled resource within the Field Engineering team. Drive Fast-Paced Engagements: Own and deliver structured, short-form advisory engagements designed to solve specific customer challenges, capped at 40 hours of effort and typically lasting four to six weeks from kick-off to final output. Lead Structured Discovery: Conduct structured discovery sessions directly with customer teams to understand their specific business and technical challenges. Produce and Present Deliverables: Create clear, written outputs (such as assessments, roadmaps, or recommendation documents) following Adobe's established methodologies and templates, and present these findings to customer stakeholders. Document and Hand Off Outcomes: Capture and document an Impact Summary for each engagement, and ensure a clear handover of findings to the customer’s assigned success team (CSM/TAM). Work Across Diverse Accelerator Categories: Deliver advisory services across key areas, including: Technical Readiness: Solution Optimisation, Go-Live Readiness, Implementation Readiness, Upgrade/Migration Readiness, and Troubleshooting. Adoption and Enablement: Use Case Mapping, Tool Workflow/Governance Optimisation, and Value Measurement Frameworks. Strategic Readiness: AI and Agentic Readiness, Content Supply Chain Readiness, and Digital Strategy/Roadmaps. Collaborate with Account Teams: Respond to accelerator requests driven by Customer Success Managers (CSMs) and Technical Account Managers (TAMs) to address key priorities identified within the customer's overall success plan. What you should have Past experience delivering technical advisory or consulting engagements for large enterprise customers, in a customer-facing capacity, across one or more Adobe CX Enterprise solutions. Demonstrable ability to conduct structured assessments, produce clear written deliverables, and present findings to mixed technical and business audiences up to leadership level. Strong communication skills in English; able to tailor tone and depth to audi…