Enterprise Client Executive

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. Enterprise Client Executive (Defend Account Management Team | Enterprise & Strategic Accounts) Location: US - Remote Reports to: Sr. Director of Defend Account Management Segment: Enterprise & Strategic Accounts (Defend Portfolio) Primary Metrics: Gross Renewal Rate, Net Revenue Retention (NRR), Expansion ARR, Forecast Accuracy Role Overview The Enterprise Client Executive at Smartcat is a senior, revenue-owning role responsible for protecting, renewing, and expanding Smartcat’s enterprise and strategic customer base at scale . This is not a Customer Success role. This is not a low-touch renewal desk. This role sits at the intersection of renewal ownership, executive relationship management, and expansion strategy , operating at mid-market velocity across enterprise-level accounts . You will manage a large portfolio (~35 accounts) , drive on-time renewals as your core mandate , and consistently expand account value by multi-threading relationships, uncovering new stakeholders, and selling additional use cases, workflows, and value . This role is critical to Smartcat’s retention engine, base protection, and long-term revenue durability. Core Responsibilities 1. Renewal Ownership & Base Protection Own gross renewals across a defined portfolio of enterprise and strategic accounts Run the full renewal lifecycle , including: Early risk identification Stakeholder alignment Commercial positioning Negotiation and close Defend existing ARR and prevent churn through proactive engagement and value articulation Treat renewals as commercial motions , not administrative tasks Operate with urgency and discipline to ensure on-time, predictable renewals Renewal ownership is the foundation of this role. 2. Expansion Within Existing Accounts Drive expansion ARR on top of renewals through: Cross-sell and upsell motions New teams, departments, regions, and workflows Consistently grow accounts (e.g., $20K → $80K+ ARR ) through structured expansion planning Identify whitespace and expansion triggers inside existing customers Build credible expansion narratives tied to business outcomes, not feature lists 3. High-Velocity Enterprise Account Management Manage ~35 accounts with a fast, repeatable operating cadence Balance depth and speed without sacrificing commercial rigor Prioritize accounts intelligently based on: Renewal timing Expansion potential Risk signals Avoid over-reliance on any single stakeholder or champion This role requires enterprise judgment at mid-market speed . 4. Executive & C-Level Multi-Threading Build and maintain multi-threaded relationships across: Business owners Functional leaders Procurement and finance VP, SVP, and C-level executives Move beyond day-to-day users into economic buyers…