Enterprise Applications Analyst I

**Who We Are** *We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.* *At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.* **General Purpose:** The Enterprise Applications Analyst for our Credit Union is responsible for analyzing, designing, testing, implementing, and maintaining software applications and systems that are critical to the operation of our financial institution. This role will work closely with business stakeholders, IT personnel, and vendors to ensure the efficient and effective use of technology to meet the needs of our Credit Union. **Essential Duties/Responsibilities:** **Level I** - - Perform the recurring daily administrative functions of Jack Henry’s products and services (Symitar, Synergy, Image Center, etc) - Monitor and maintain application availability, performance, and security. - Lead and implement the testing, installation, and maintenance of new Service Packs or updates for Symitar as required by Jack Henry. - Process ServiceNow requests and respond to staff questions in a timely manner with educated solutions. - Participate in testing, debugging, and troubleshooting of applications to ensure that they function correctly and meet performance requirements. - Ensure compliance with regulations, standards, and policies related to the Credit Union's applications. - Develop and maintain an understanding of the Credit Union's business processes, systems, and applications to ensure effective delivery of technology solutions. **Level II** – Expected to perform all duties above, in addition to: - Perform recurring daily administrative functions of individually assigned software applications in addition to Symitar. - Participate in project planning and management, including resource allocation, risk assessment, and timeline management. - Collaborate with business stakeholders to understand application requirements and identify areas for improvement. - Assist with the creating, testing, and implementation of Micro Applications, Specfiles, and various PowerOns within Symitar. - Perform system analysis and design to develop and maintain business-critical applications. - Develop and maintain application documentation, including functional and technical specifications, test plans, and training materials. - Manage vendor relations related to assigned applications. **Senior** – Expected to perform all duties above, in addition to: - Provide insight and guidance into overall application administration and best practices. - Lead and mentor a team of application analysts in the analysis, design, testing, implementation, and maintenance of software applications and systems. - Lead training, share skills and knowledge, and provide work direction to junior team members. - Lead testing, debugging, and troubleshooting of applications to ensure they function correctly and meet performance requirements. - Advise the Enterprise Applications Manager on critical information relevant to applications or daily operations. - Research and recommend new technologies and trends in the financial industry and provide recommendations to senior manageme…