Enrollment Support Coordinator (Hourly)

Location: Bronx, NY (Hybrid) Reports to: Manager of Enrollment, Engagement & External Affairs Status: Hourly Contractor (non-benefited) Schedule: Flexible hours with increased availability during peak enrollment periods ### Role Overview Vertex Partnership Academies is seeking an organized, proactive Enrollment Support Contractor to provide hands-on operational and family-facing support to the enrollment function. This role is designed to increase capacity during critical recruitment, application, and onboarding windows and will work closely with the Manager of Enrollment, Engagement & External Affairs to ensure enrollment pipelines move quickly, accurately, and professionally. This is not a strategy role. This is an execution role. If you like closing loops, following up relentlessly, and keeping systems clean, this job is for you. ### Key Responsibilities Family Outreach & Follow-up - Conduct outbound phone calls, texts, and emails to prospective families - Follow up with applicants to collect missing documentation and confirm next steps - Support family communication around application status, deadlines, and enrollment events - Log all outreach and interactions accurately in enrollment systems Application & Documentation Support - Support application intake, review, and completeness checks - Track required enrollment documents (e.g., proof of address, immunization records, IEPs) - Flag issues, missing items, or concerns to the enrollment lead promptly - Assist with onboarding processes once students are matched or accepted Recruitment Event Support - Support logistics and execution of recruitment events (open houses, academy tours, information sessions) - Assist with sign-ins, follow-up lists, and post-event outreach - Help ensure a professional, warm experience for all visiting families Data & Systems Management - Maintain accurate, up-to-date enrollment trackers and CRM records - Run basic reports as requested (application counts, follow-up lists, conversion tracking) - Ensure clean handoffs between recruitment, enrollment, and operations teams General Enrollment Operations - Support coordination with internal teams (operations, counseling, leadership) as needed - Assist with time-sensitive tasks during high-volume enrollment periods - Other enrollment-related duties as assigned ### Qualifications Required - Strong organizational skills and attention to detail - Comfort making phone calls and communicating directly with families - Ability to manage multiple tasks and follow through independently - Professional, warm, and clear communication style - Reliability and responsiveness in a fast-moving environment - Professional working fluency in Spanish Preferred - Experience in school enrollment, admissions, or family engagement - Familiarity with NYC charter enrollment processes - Comfort working in spreadsheets, CRMs, or student information systems ### What Success Looks Like - Families receive timely and clear follow-up to finalize enrollment - Application pipelines move faster with fewer dropped balls - Enrollment data is accurate, current, and usable - The Manager of Enrollment, Engagement & External Affairs gains real capacity, not more work ### Compensation - $25-$30 commensurate with experience - Hours will fluctuate based on enrollment cycles and the needs of the academy **EEO Statement** Vertex Partnership Academies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment; including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.