Engineering Program Manager- Customer Systems

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. At Apple, we firmly believe that hard work, a vibrant work environment, creativity, and innovation are the driving forces behind the ultimate customer experience. We recognize that every customer interaction presents an opportunity to delight, engage, and encourage. By meticulously focusing on the smallest details, we can make significant impacts on our customers’ experiences. Join Apple’s Customer Systems team and help shape how millions of customers connect with Apple. As an Engineering Project Manager, you’ll lead the delivery of innovative CRM solutions that empower customers to get the support they need, when they need it. If you’re a strategic thinker who thrives on turning vision into reality, building alignment across teams, and inspiring others to achieve extraordinary results, we’d love to hear from you. ## Description The Customer Systems Contact Center Product Engineering team is responsible for developing CRM solutions for various contact centers within the company. As an Engineering project manager in this team, you will collaborate with multiple teams to bring innovative solutions to life, enabling Apple to deliver exceptional experiences to its customers. ## Minimum qualifications 3 + years of experience in technical program or project management 2 years minimum experience in Contact Center Domain 2 years minimum working on Gen AI programs and adopting program management in GenAI Programs Familiarity using latest AI tools and models for task and report automation Strong technical fluency, able to work directly with engineering teams Able to facilitate and influence architecture and design discussions Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience. ## Preferred qualifications Excellent communicator - verbal and written and excellent presentation skills. Knowledge of visual design tools is a plus. Sharp analytical mindset.