Engineering Manager, Order Experience

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Engineering Manager, Order Experience based in Canada .** This role offers the opportunity to lead a high-impact engineering team responsible for building and scaling critical commerce infrastructure. You will oversee systems that power customer checkout, order management, and post-purchase experiences in a fast-paced technology environment. The position combines technical leadership, people management, strategic planning, and cross-functional collaboration. You will guide a team of engineers while shaping reliable, scalable platforms that directly influence customer and business outcomes. The ideal candidate thrives in complex environments, balances immediate delivery with long-term platform improvements, and inspires teams to achieve ambitious goals. This is an opportunity to make a significant impact on large-scale systems while developing engineering talent and driving innovation. ### Accountabilities: The Engineering Manager will lead an engineering organization focused on building reliable, scalable, and customer-critical systems. This role requires strong technical judgment, leadership skills, and the ability to collaborate across multiple teams to deliver impactful solutions. - Lead and develop an engineering team of 8+ engineers responsible for checkout systems, order management, and post-order experiences. - Provide strategic and technical leadership to ensure platform reliability, scalability, and continuous improvement. - Act as a key engineering partner for multiple teams across the organization, managing dependencies, priorities, and communication. - Establish clear frameworks for prioritization and execution to support high-volume product initiatives. - Drive platform modernization efforts while balancing architectural improvements with customer-facing delivery needs. - Own engineering execution from roadmap planning and technical strategy through delivery, team development, and operational excellence. - Partner with product, design, data, and engineering leaders to define future infrastructure capabilities. - Hire, mentor, retain, and support the professional growth of engineers through coaching and career development. - Promote strong engineering practices, collaboration, and a culture of ownership and accountability. ## Requirements: The ideal candidate has extensive software engineering experience combined with proven engineering management capabilities. Success in this role requires technical depth, strong communication skills, and experience leading teams through complex, large-scale engineering challenges. - 7+ years of software engineering experience, including 2+ years managing engineering teams of 8 or more engineers. - Experience building and scaling backend systems in high-traffic production environments. - Background working with transactional systems such as e-commerce platforms, order management, checkout, payments, or similar domains. - Proven ability to manage complex cross-functional initiatives involving multiple teams and stakeholders. - Experience creating and executing technical roadmaps that balance platform evolution with continuous product delivery. - Demonstrated success hiring, mentoring, and developing engineering talent. - Strong understanding of system architecture, scalability, reliability, and platform engineering principles. - Ability to communicate technical concepts clearly to technical and non-technical audiences. - Experience operating effectively in fast-paced, high-growth environments. - Preferred experience with marketplace platforms, commerce infrastructure, payment systems, or large-scale customer-facing applications. ## Benefits: - Competitive compensation package with a base salary range of approximately $196,000–$207,000 USD for eligible Canadian-based candidates. - Equity opportunities, including new hire grants and potential annual re…