Engineering Manager, Navigation Incidents

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. WHAT WE DO We build the mission-critical engine that powers real-time navigation for global customers like BMW, Porsche, DoorDash, and Instacart. We process petabytes of geospatial data through a sophisticated blend of high-scale backend services, data pipelines, and AI Agentic workflows to detect, validate, and deliver live road updates - from traffic jams to road closures. The intelligent AI agents we build enhance our core algorithms, ensuring Mapbox maps are as dynamic as the roads themselves and that millions of drivers reach their destinations in the most optimal way possible. Engineers on this team develop and deliver of every stage of the incident lifecycle: 1. Intelligent Ingestion and Detection: Building automated agents to gather data and discover closures using proprietary Mapbox signals. 2. Validation and Conflation: Leveraging algorithms to invalidate stale data and merge duplicate reports into a single, high-fidelity source of truth. 3. Strategic Delivery: Designing the systems that expose this data across the entire Mapbox ecosystem. 4. AI Collaboration: Partnering with the MapGPT team https://www.mapbox.com/mapgpt to evolve our Feedback Agent https://www.mapbox.com/feedback-agent, allowing us to refine the map using real-time customer insights. As AI becomes embedded in modern engineering workflows, we value engineers who can thoughtfully integrate AI into design, development, and decision-making. Our interview process will include discussion of how you use AI in your engineering workflow. WHAT YOU'LL DO As an Engineering Manager supporting our Incidents organization, you will lead innovative and high-performing multi-disciplinary teams who are building the Incidents product using a blend of high-scale backend services, data pipelines, and AI Agentic workflows to detect, validate, and deliver live road updates. You will be responsible for driving your team’s day-to-day work, fostering the growth and development of the people on the team, and aligning the team’s work with the company's priorities. Thousands of customers rely on Mapbox services to seamlessly handle billions of requests every day and scale in real-time to global events. You will drive solutions that remain robust, reliable, and innovative in a fast-evolving technological landscape. - Deliver complex, high-impact projects while providing technical expertise and mentorship to your team. - Operate your team’s day-to-day and be hands-on in project management and sprint planning. - Manage operational best practices for on-call and related responsibilities. - Empathize with internal and external customers delivering features that address their needs. - Manage and develop the team through hiring, retaining, mentoring, and continually building the team’s capabilities. - Drive company, product, and team objectives, carrying your team and relevant stakeholders along in the decision-making. - Work with Product and Engineering teams to develop the long-term business strategy driving the team’s work. - Establish, track, and iterate on operational metrics to ensure the team is delivering products that meet or exceed customer expectations. - Determine best engineering practices and promote them within the team and across Mapbox. - Foster a culture of collaboration, innovation, diversity, and data-driven decisions on the team. WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE - Required Education/Certification: Bachelor’s degree in Computer Science,…