Engineering Manager II - Internationalization

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As part of this mission, we know people, staff and guests, speak multiple languages, and we want to provide them the best hospitality experience by communicating with them in their preferred language. As Engineering Manager, Internationalization & Translation, you will lead a small, high-impact engineering team responsible for driving Toast’s internationalization strategy and product translation across R&D. This team will work across a large number of engineering teams to make internationalization easier, safer, and more consistent. You will help the team build intuitive tooling, define practical standards, create operational processes, and drive adoption of i18n and translation practices across Toast’s product development lifecycle. This is a role for an engineering leader who combines platform thinking, customer empathy, operational discipline, and strong cross-functional influence. You should be comfortable understanding the needs of internal engineering customers, building mechanisms that scale, and creating clarity in a space where success depends on both technical systems and organizational adoption. A day in the life (Responsibilities) Lead the technical vision and execution for Toast’s internationalization and translation platform, driving business impact across the customer lifecycle by providing a multi-lingual product. Define and drive the technical and operational strategy for scalable product translation across Toast R&D, covering 100s of repo’s and systems. Bring AI first approach to reducing manual effort, improving translation workflows, accelerating issue resolution, and increasing operational leverage. Establish and evangelize internationalization best practices across engineering, including patterns for locale-aware product development, translation readiness, quality, testing, release workflows, and maintainability. Build outcome-oriented operating mechanisms, including metrics and monitoring, that help teams adhere to i18n practices, track translation quality and adoption, detect gaps early, and resolve issues quickly when they arise. Coach and mentor engineers, helping them grow technically and as leaders. Operate effectively in a fast moving environment where experimentation, iteration, and platform stability must coexist. What you'll need to thrive (Requirements) 3+ years of experience leading high performing engineering teams, with experience of platform teams or teams where internal developers were the primary consumer or end user. Solid background in modern web architecture, including component libraries, build systems, CI CD, and developer tooling. A process-driven approach to engineering leadership, with experience creating operating mechanisms, metrics, monitoring, and feedback loops that improve outcomes over time. Demonstrated success partnering with product stakeholders to drive measurable outcomes. Ability to translate broad strategic goals into clear technical roadmaps and execution plans. Solid communication and leadership skills with experience influencing senior technical and product leaders. Track record of mentoring engineers and building inclusive, high ownership teams. Nice to Haves: Background in internationalization, localization, translation or developer tooling *** This is a hybrid role requiring in-office presence two days per week *** AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more…