Engagement Manager

WHAT WE'RE BUILDING: We have been quietly building the foundational layers of our Physical AI Scientist platform: 🤖 Physical AI that can operate scientific instruments with human-level dexterity. 🧪 Scientific AI that can analyze results, reason about next steps, and close the loop autonomously. This is an incredibly ambitious mission, but we believe that a team of ambitious people with high ownership can accomplish incredible things. THE TEAM: - We’re a team of passionate, mission-driven engineers from companies like Tesla, Amazon, SpaceX, and Neuralink. We’re collaborative and love moving fast, both with our product and on team trips skiing or go-karting! - As a team, we love nerding out about engineering and robotics — plus other topics like race cars or cooking. We like learning new things and then sharing our new knowledge with each other. - Our team is opinionated and straightforward. We don’t mind intense discussions about design tradeoffs. If we have arguments or miscommunication, we resolve conflicts quickly and empathetically. IN THIS ROLE, YOU WILL: - Own the customer relationship from pre-sale through post-sale, deployment, & expansion - Embed with customer teams to assess key pain points, understand scientific workflows, & identify critical requirements - Translate business objectives into a clear roadmap for deployment at our customers, mapping out milestones, dependencies, and success criteria - Dynamically move between high-level strategy and execution-level detail to plan and understand how day-to-day engineering activities map to overall goals, make complex technical trade-offs, and proactively forecast roadblocks - Operate with extreme ownership and set the pace for the team to ensure we ship on time - Design, track, and optimize customer success metrics to build the business case - Build deep relationships with executive sponsors and act as a strategic thought partner on their science and AI strategy - Develop scalable playbooks for customer engagement and integrate feedback into product development efforts LET'S TALK IF YOU HAVE: - Technical background in Bioengineering / Biological Engineering / Chemical Engineering / Computational Biology / Biological Sciences / related field - 3+ years customer-facing experience in management or strategy consulting, BD in biopharma / biotech, technical deployments, or other strategic roles - 3+ years of experience working in a biological research lab, across academia or industry, and technical fluency of scientific wet lab workflows - A deep interest in the life sciences and a demonstrated eagerness to learn quickly - Track record of successfully leading complex, high-stakes customer engagements that relied on fast decision-making and tight coordination internally and externally - Experience thriving in cross-functional collaboration, effectively working with teams across Engineering, Product, & Sales - Customer obsession and a passion for deeply understanding user needs and delivering impactful solutions - A bias for action, solving immediate customer challenges while also focusing on scalable, repeatable processes - Strong communicator with executive presence & relationship-building capability, - Exceptional ability to translate complex technical concepts into clear business value - Excel in ambiguous environments where there is minimal structure and no playbook - Low-ego, high agency, team-first, and first-principles mindset BONUS POINTS FOR: - Past experience working at early-stage, high-growth startups. - Past experience working with robotics, hardware, or software engineers. This position is 100% in-person, you must be able to come on-site to our San Francisco office. We offer relocation benefits for applicants who need to relocate. Travel is required, up to 25-50%. WHAT WE OFFER - An opportunity to change the way that scientific research happens - Fast-paced, creative, and collaborative work environment - Significant equity ownership - 401k - Medical insurance…