Engagement Manager

Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. We’re not just talking about the future of work — we’re building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology. Learn more about our work with Microsoft: Valence Brings AI Coaching More Deeply Into the Flow of Work with Microsoft 365 https://www.valence.co/blog/valence-microsoft-365-may-2026 Our focus is on the problems that actually decide whether AI changes how organizations operate — the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance. And this isn’t for everyone. We’re not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of what’s possible, who get bored when things feel “done,” and who are driven to redefine what AI can mean for leaders, companies, and the world. Because at Valence, the work worth doing is the kind that redefines work itself. The Role As an Engagement Manager at Valence, you'll sit at the center of our mission to reinvent leadership development through generative AI. You'll work directly with global enterprises — Coca-Cola, Nestlé, General Mills, Prudential, and more — to deploy the first AI-powered coaching solution their teams have ever used. You'll build relationships, drive strategic initiatives, and directly shape the evolution of our product. We're looking for someone who can navigate the complexity of Fortune 500 organizations and turn the potential of AI into measurable business outcomes. We've been featured in Harvard Business Review, TIME, the World Economic Forum, Financial Times, and Forbes, and named to the Inc. 5000 list of fastest-growing private companies in America. Our clients include Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS, and Bristol Myers Squibb — the companies defining what AI-first business transformation looks like across every major industry. What You'll Do - Deliver on strategic and commercial goals, consistently meeting or exceeding revenue, usage, and expansion targets within your portfolio. Own the renewal and expansion process. - Build and grow strategic client partnerships, engaging across all levels of leadership, up to and including the C-suite. - Lead the consultative deployment of our generative AI tools within enterprise accounts, translating client goals into high-impact, scalable programs. - Embed deeply within client organizations, becoming a programmatic partner and helping them unlock measurable value through clear use cases. - Champion behavior change by guiding clients through our consultative methodology, aligning our platform with their most pressing priorities. - Partner closely with Sales during pre-sale and pilot phases to shape solutions that convert interest into long-term engagement. - Oversee contracting and invoicing, working hand-in-hand with our Operations team to ensure a seamless client experience. - Act as a client voice in product evolution, offering insights that help shape our roadmap and improve the user experience. - Stay sharp in an evolving landscape — building working fluency in generative AI, trust and ethics in machine learning, and the nuances of your clients' industries. What We're Looking For - 6+ years of experience in commercial enterprise deployment, customer success, or sales. - Exceptional client-facing skills, with a proven ability to build trust and drive outcomes with senior stakeholders, including C-suite and executive leaders. - Structured problem-solving ability — you can break down complex challenges, connect the dots, and craft solutions that drive results. - Proven influence and execution — you know how t…