Energy Assistance Worker - York County Assistance Office

If you want a meaningful role where your attention to detail and friendly approach help community members receive essential heating assistance, consider becoming an Energy Assistance Worker with the Department of Human Services. In this position, you will learn important Low Income Home Energy Assistance Program (LIHEAP) procedures while supporting customers through each step of the application at the York County Assistance Office. You will strengthen your office and customer service skills as you verify information and prepare documents. Your work will ensure fair, timely decisions for families who rely on these benefits. This position supports customers seeking heating assistance by interviewing applicants, reviewing applications, and verifying information according to LIHEAP regulations. Daily tasks focus on gathering details, processing forms, and ensuring that eligibility decisions are made accurately and on time. As an Energy Assistance Worker, you will perform the following duties: - **Applicant Interviews:** Interview applicants, complete forms, and review information to determine eligibility - **Application Review:** Evaluate mail in applications for accuracy, copy documents for records, and gather missing information - **System Research:** Utilize computer systems to collect data needed for eligibility decisions - **Document Completion:** Prepare forms, correspondence, vendor authorizations, and notices for applicants - **Information Verification:** Contact vendors, employers, and other parties to confirm details provided by applicants - **Case Evaluation:** Review recipient files, investigate complaints or duplicates, and determine whether adjustments are needed Interested in learning more? Additional details regarding this position can be found in the [position description](https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50400032). **Work Schedule and Additional Information:** - Seasonal, full-time employment, 37.5 hours per week - Seasonal employment typically runs for 6 to 8 months during the fall and winter seasons to assist clients with the process of applying for heating assistance. - Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. - **Telework:** This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in York, PA. The ability to telework is subject to change at any time. - **Hourly Rate:** In some cases, the starting hourly rate may be non-negotiable. - You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. **QUALIFICATIONS** **Minimum Experience and Training Requirements:** - Two years of experience in general office work which included interviewing the public; **or** - Any equivalent combination of experience and training. **Other Requirements:** - You must meet the [PA residency requirement](https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx). For more information on ways to meet PA residency requirements, follow the [link](https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency Guidelines. - Hiring preference for this vacancy may be given to candidates who live within York County. If no eligible candidates who live within York County apply for this position, candidates who reside in other counties may be considered. - You must be able to perform essential job functions. **Legal Requirements:** - A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. - You must pass a background investigation. **How to Apply:** - Resumes, cover letters, and similar do…