EMT/PARAMEDIC/LPN - PATIENT EDUCATOR

| **JOB TYPE:** | Patient Educator | | --- | --- | | **HOME COMPANY:** | Gulf Coast Spine | | **REPORTS TO:** | Office Manager | | **FLSA STATUS:** | Non-Exempt | | **PRE-REQUISITE:** | none | | **UPDATED/REVIEWED:** | 3/13/2024 | | **SCOPE OF RESPONSIBILITIES** | | | --- | --- | Licensed medical professional to work in a fast growing minimally invasive spine surgery clinic. | **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different functions be performed when circumstances change or exigencies require (this includes but is not limited to emergencies, changes in personnel, workload, rush jobs, or technological developments). | | | --- | --- | 1. Ensuring all forms and patient information are input into the system. 2. Completing FMLA in a timely manner 3. Prepping H&P Packets for the following week 4. Completing MRI Auths in a timely manner 5. Printing and distributing Fax Folder Daily 6. Filtering tasks. Completing or reassigning as necessary 7. Returning patient calls in a timely manner. 8. Checking patients in before seeing the provider 9. Checking patients out after seeing the provider 10. Complete brace fitting and education for pre op patients 11. Educate patients on all procedures that we perform. 12. Complete necessary follow up calls to patients 13. Keep complete and accurate notes regarding education for surgical candidates. 14. Performing EKGs 15. Completing vitals on patients 16. Scanning 17. Reviewing schedule for the following week 18. Assisting within the office as needed 19. Traveling to all other locations when needed 20. Assisting in clinic as needed 21. Communicates with other team members in clinical and clerical areas to provide a successful patient centered practice. 22. Other duties as assigned. **NTIA**s may be assigned. | **EDUCATIONAL REQUIREMENTS** **** | | | --- | --- | 1. High School diploma, GED or equivalent 2. BLS Certificate 3. Certified Medical Assistant (preferred) 4. Current License in the state of Florida 5. Experience as an EMT or Medical Assistant (preferred) **** | **EXPERIENCE/OTHER REQUIREMENTS** **** | | | --- | --- | 1. 1 year of relevant call center or medical experience preferred. 2. 1-2 years of customer service required. 3. 1 year of medical terminology preferred. 4. Ability to problem solve as well as critical thinking. 5. Proficient in professional and effective communication skills 6. Demonstrate a strong attention to detail and thoroughness. 7. Effectively utilize available relevant technical tools and resources (e.g. Microsoft, Outlook) | **KNOWLEDGE** | | | --- | --- | 1. Knowledge of medical terminology. 2. Knowledge of the health care field. 3. Knowledge of legal and ethical considerations related to patient information. 4. Knowledge of counseling, conflict resolution, and customer service principles and applications. 5. Knowledge of Insurance and/or experience with verification of insurance eligibility | **SKILLS & ABILITIES** **** | | | --- | --- | 1. Skill in putting information in preferred medical record system, meeting clinic standards. 2. Skill in diffusing tense situations through diplomatic problem-solving. 3. Skill in using computer and medical records software. 4. Skill in reading and following written and oral medical order. 5. Skill in handling several tasks simultaneously. 6. Skill intact and diplomacy in interpersonal interactions. Abilities: 1. Ability to communicate effectively with patients and staff via phone, in person and through email. 2. Ability to demonstrate leadership in resolving patient concerns. 3. Ability to establish relationships with a wide variety of people. 4. Ability to communicate calmly and clearly with providers and employees. 5. Ability to communicate calmly and clearly with providers and employees. 6. Ability to establish and maintain effective working relationships wi…