EMS Supervisor - New Hampshire

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, EMS has the perfect opportunity for you! We’re looking for a **Team Leader** to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer. ### Key Responsibilities **Leadership & Team Development:** - Foster a collaborative and supportive team environment, uniting colleagues around shared goals. - Drive continuous growth by coaching, training, and mentoring your team. - Keep your team informed and engaged through clear, open communication. - Empower your team with up-to-date product knowledge to meet customer needs confidently. **Operational Excellence:** - Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day. - Oversee daily store operations, including opening and closing duties, to ensure smooth workflows. - Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike. - Prioritise Health & Safety, safeguarding the wellbeing of your team and customers. **Sales & Performance:** - Motivate your team to meet and exceed sales targets and KPIs. - Identify growth opportunities for team members and suggest strategies for their development. **Customer Experience:** - Set the standard for exceptional customer service and ensure it’s delivered consistently. - Resolve customer concerns promptly and professionally, creating memorable shopping experiences. - Represent the EMS brand with enthusiasm and professionalism. - Build connections within the local community, enhancing the store’s personal and welcoming atmosphere. ### We would love to meet someone who is - Passionate about delivering outstanding customer service. - A confident and reliable motivator, with a talent for inspiring others. - Experienced in all areas of retail, from stock control to visual merchandising. - A strong communicator who can engage at all levels and provide constructive feedback. - Proactive and results-driven, with a track record of setting and achieving goals. - Approachable, trustworthy, and a natural team player. - Skilled at problem-solving within company guidelines and policies. ### What's in it for you? - Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary. - 50% Colleague Discount across Eastern Mountain Sports, Mountain Warehouse and Animal, with a twice-yearly uniform allowance. 30% off National Brands Eastern Mountain Sports - A stable, successful and supported environment - Length of service awards ***You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!*** INDUS